As a call center representative, I strive to provide exceptional customer service for all inbound and outbound customers. I schedule customers for the following departments; HVAC, Electrical and Plumbing - repairs and preventative maintenances. I connect customers with appropriate department advisors for installation inquires. I collect payments, maintain customer accounts and create care calls after visits. I balance phone inquires along with virtual inquires. At Burgeson’s we strive working… Show more As a call center representative, I strive to provide exceptional customer service for all inbound and outbound customers. I schedule customers for the following departments; HVAC, Electrical and Plumbing - repairs and preventative maintenances. I connect customers with appropriate department advisors for installation inquires. I collect payments, maintain customer accounts and create care calls after visits. I balance phone inquires along with virtual inquires. At Burgeson’s we strive working as a team. I engage in office meetings, participate in ride alongs and receive coaching from management. Show less

As a former Teller and Banker my goal was to help our customers succeed financially. I would do so by staying up to date with bank products and services. Then, I was able to better guide our customers by, asking impactful questions and demonstrating attentive listening. Additionally, I received direction from management to keep daily operations flowing. I assisted managers with supervision of branch operations pertaining to teller transactions, while also handling cash. I participated in… Show more As a former Teller and Banker my goal was to help our customers succeed financially. I would do so by staying up to date with bank products and services. Then, I was able to better guide our customers by, asking impactful questions and demonstrating attentive listening. Additionally, I received direction from management to keep daily operations flowing. I assisted managers with supervision of branch operations pertaining to teller transactions, while also handling cash. I participated in morning huddles, one on one coaching and audit reviews. When needed I ordered branch supplies, ordered cash, assisted with vendor visits and serviced ATMs. Show less

As a Guest Service Agent it was my goal to make our guests feel at home. All while overseeing the operations of the hotel. Operations of the hotel included; knowledge of the hotel rooms, room rates, special packages, foreign currencies, credit cards and handling cash. As a Guest Service Agent, we are expected to create an exceptional stay for our guests. This can start from the check-in greeting to a simple phone call following up during a stay.