• Overall Business and Operations Support• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.• Provided primary customer support to internal and external customers.• Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.• Collected customer feedback and made process changes to exceed customer satisfaction goals.• Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.• infrastructure.• Reviewed source documents and listings to compile resources for identifying and correcting data allocation issues.

Duties: • Answering customer queries based on specific standards.• Resolving issues and troubleshooting technical problems• Handling customer complaints.• Collecting and analyzing customer feedback.Provide feedback to customers through calls, SMS or emails• Responsible to all communication internally and externally for all customers related issues• Make follow up on the performance of all customer care and customer facing systems (Remedy, Tabs,HLR,Zap,Me2u,EVD,RBT,OTA DWS,Token GUIs)and report to systems administrator.