Vanesh Joseph Email & Phone Number

Sunninghill

Sunninghill

Name of Company: Internet Solutions Period of Employment: April 2014 - PresentPosition Held: Client Manager Achieve the sales revenue target assigned by management Complete all sales paperwork promptly, thoroughly and accurately, to ensure prompt response to customer requests and company profitability Create and manage Sales account Plans for existing customers and prospects Ensure all new opportunities are captured accurately on the CRM (SIEBEL) and updated on a regular basis. Ensure a clean knowledge transfer and hand-off of closed sales to the Projects group, such that projects and service issues can be handled smoothly and customer satisfaction can be maximized. Identify and qualify new potential customers, including development of leads through referral channels to generate appointments and establish relationships. This includes collecting appropriate account information and identifying appropriate contacts at each prospect, and leveraging IS marketing activities and partner relationships. Manage the pipeline of opportunities from current and prospective customers to ensure that sales goal can be met. Manage and grow existing customers (as duly assigned by management) and development of new sales opportunities. Prepare proposals, perform or coordinate sales demonstrations when necessary, and close sales as quickly, efficiently and independently as possible. Maintain all sales resources and databases such that they are kept up to date and accurate. Work with the Customer Services Division on an ongoing basis to ensure customer satisfaction.Achievements: • Exceeded FY14 target• Exceeded FY16 target – Achieved 350% of target

Bryyanston

The Sales Administrator contributes to operational sales effectiveness by establishing relationships with vendors and co-ordinating every day interactions, queries and general information sharing with them.Managing account on behalf of the account managers when the need arises. Sales Administrators are typically assigned to support one or more Client Managers and/or Sales Specialist. Their day to day duties include providing quotes for clients either from direct requests or on behalf of the Sales team. This might involve a degree of product pricing where the Sales Administrator sometimes has the ability to influence the price and margin, by suggesting different products dependant on lead times, promotions, alternative suppliers and programmes. Once the order is raised they will check the quotes to ensure that what has been ordered has been quoted and that the correct terms and conditions have been applied. They may be required to manage aspects of the purchase order process by generating, distributing and administrating purchase orders. When necessary they will receive goods on behalf of the sales team and deal with the received goods appropriately. They manage vendor costs in conjunction with commercial colleagues and ensure access to vendor pricing. When sales orders are received they process and administer the sales orders. They administer general sales related documentation through receiving, labelling, sorting, filing and distributing as is required. They capture data and maintain systems as is required by the sales process and sales team. They will also use the systems and data to produce reports when necessary. In general they provide administrative support to the sales force when it is required. Their success is determined by the client service orientation, their team work and management skills and their ability to manage their assigned work processes."

South Africa

• Duties: Managing the various AMs’ opportunities to 91% in Siebel• Caretaking AMs’ accounts whilst they are on leave/out of the office.• Liaising with the various business units to chase pricing and queries on behalf of clients and AMs • Manage the Channel Queries alias to assist clients in obtaining fast and efficient resolution to their queries.• Drawing up of proposals/quotations on behalf of the AMs. • Chasing up of sales orders and work orders with the various departments through to completion.• Events Co-ordination for the Channel Team.• Assisting the VCP Programme Manager with training of the various channel partners.• Populating of various sales reports for the Sales Manager using Siebel and Oracle.• Liaising with our Channel Partners, to provide an excellent client experience.• Managing new reseller leads, and assigning AMs to relevant accounts• Clean-up of reseller accounts on Siebel, so that the information is correct at all times• Assisting the Retentions department with Churn queries• Responsible for vetting and opening new billing accounts for approved partners

Active support to the BU Sales ManagerAssist Sales team on a daily basis with various dutiesTravel - Booking of flights, accommodation and care hire for Sales TeamOffice support to the Sales team when they are not in the office.Client queries - Assisting Account Managers to resolve client queriesInformation Services - Assisting with Tenders and Proposals where necessary.Ordering of Business Cards, or any equipment needed in the Sales department.Rainmaker Events Co-ordination - Co-ordination of all meetings and events internally or externally.Fowarding new leads to relevant Sales personnel.

Receive job cards from planners for Gauteng South and North. Pricing of job cards for final billing. Ensure proper backup documents are attached. Ensure that the correct site, customer number and order number are on the job card. Prepare all DEAT job cards for billing. Prepare spreadsheet for final billing process. Resolving of Customer queries with regards to billing.Remedy Administrator - Receive OPC from Steve Kench/Trevor Dennison. Liaise with Remedy administrator for the creation of new sites on Remedy. Once site is loaded on Remedy, I update the system with customer assets. Update/amend customer details on Remedy when requested.Backup to Val Viljoen - Assisting with third party vendor queries. Pre-billing of third party vendor job cards. TLC claims. BU events co-coordinator. Co-ordination of debt acknowledgement for BU. In charge of pool car distribution and accident claims.Assist the CRM's and Planners when required.

011 745 6001Reasons for leaving : 12 week temp assignment

Scheduling of corrective and preventative jobs for all field engineers, ordering of parts globally, follow up's of shipment of parts, dispatching of engineers, controlling of engineers schedules, clean up of field engineer parts on Oracle. Overseeing of stock at UPS hub. Opening up of contract service job. Create purchase orders on Oracle. Receipting of purchase orders on Oracle. Coordinating of field engineer and service manager travel. Call Centre Team Leader - overseeing all the aspects of the call centre, making sure customer service is met. Ordering of Radiation badges for field engineers, making sure that the parts process is compliant with ISO, coordinating and follow up of safety FMI's - First Aid Warden.

Processing of all Telephonic and faxed orders Investigation and resolution of Queries from customers timeously Registration of 'ZYbaan' customers on the Database Assist with all other office

Processing of all Telephonic and faxed orders Investigation and resolution of Queries from customers timeously Receiving and processing of all orders - verifying all order captured Assist with all other office

To ensure the highest level of client services across all functions.Handle queries from sales field, gather info to assist in problem solving, direct right channel for action, attend weekly departmental updates, communicate problem to Nation Sales Support Manager.To understand and adheres to internal query procedures and recommend improvements on an ongoing basis.To be fully proficient on the following BPCS modules, volume discount, stock queries, sales for and order queries.Maintain an accurate database of relevant field queries.Record nature of query, reporting matters to line manager, provide information to the Business when requiredFollow procedures for collecting and reviewing information necessary for the pro-active management of issues, which may impact negatively on the sales field.Procedures to anticipate to potential problematic areas, service delivery systems/procedures, reporting out-of-line stations to Departmental Manager.Develop and maintain healthy relationship with relevant home office partnersReceive/co-ordinate all queries and dealing with promptly after meetings/update session to enhance knowledge and understanding of issues of the business, routing unrelated /follow through queries until satisfactory conclusion/resolution. Assist Data Administrators as when necessary.To provide a friendly, accurate and professional service to external customers on stock, sales figures, deliveries and any issues pertaining to ASC as a whole.Proactive management of issues, which may impact negatively on the business.Computer system/programmes utilized Microsoft wordMicrosoft ExcelEmail (lotus notes)Microsoft power point

Uploading new registrations using programme ACR096CRunning report ORD812C for Depot's "01" '06" "08"Punching kits before 11:00Running report ORD814C for depots "01" "06" "08"Ensuring that all kit punched outs have been re-punched and Ensuring that all kits requests that are faxed daily are punched the same dayRunning report ACR019C - 'registered BA's with Customer Running report ACRU54C - Accounts without 'Ship -to Address'Running report ACRU59C - Accounts with incorrect conditional of SalesSending daily queries for BA Applications forms to relevant AD's before 15:00Ensuring that feedback is given to Distributors regarding queriesPrinting of all new Application forms to be processed for the following dayEnsuring that all requests for Name changes, contact numbers as well as residential address's are completed dailyWeekly Tasks :Sending list of all kits with status to Merchandising on a TuesdaySend complete list of all application form queries to relevant AD twice weeklyData Base Clean Up - ensuring all information on data base is correctMonthly Tasks :Last Monday of the month, Finance to get filed transfer fileLast Monday of the month testes to be done on transfers and Promote Outs and letters to be sent to relevant AD's and RD's to get a complete list (using Programmes UR5716C and ACRU06C)Last Tuesday / Wednesday Credit Facilitation to get the file and sign for it (EachCredit Facilitator to receive own regions and to sign complete list of all transfersper Credit Facilitator)Data Base to collect transfer and Promote Out file from Credit Facilitation no later than Thursday 15:00Last Thursday and Friday final Testes to be done and letters to be sent to the relevantAD's as well as RD's (with complete list)1st Sunday of the new month, Transfers and promote Outs to be processedLetters to be sent to relevant AD's and RD's of transfers that were declined, and newAD's and or GD's that have gone out.

Receiving and processing of telephone orders.Processing and distribution of picking slips and invoices.Buy outs of finished goods from various distributors.Liaison with various galvanizes and heat treaters regarding finished goods.Taking over creditors department when creditors clerk was on leave.Liaison with warehouse regarding the dispatch of all orders.Receiving and processing of COD orders.Relieving switchboard when necessary.

Duties and responsibilities: Receiving and processing of telephone orders.Processing and distribution of picking slips and invoices.Buy outs of finished goods from various distributors.Liaison with various galvanizes and heat treaters regarding finished goods.Taking over creditors department when creditors clerk was on leave.Liaison with warehouse regarding the dispatch of all orders.Receiving and processing of COD orders.Relieving switchboard when necessary.Utilized the following computer system:Windows 95ACCPAC and Brilliant accounting system. Reasons for leaving: Retrenched Reference: Mr Caleb Gorreya Contact Number: 0844050989

Duties and Responsibilities : Receiving and processing of telephonic orders and enquiries regarding steel tubing and special channels processing, printing and distribution of picking slips and invoices.Liaison with dispatch and production department regarding production dates and delivery.Buying out of material where stock was not readily available.Liaison with debtors department regarding certain customer's accounts.Processing and printing out invoices and credit notes.Receiving and filing of drawings of special channels.Liaison with various representatives regarding the manufacture of special channels.In charge of orders taken from distribution branches countrywide.Receiving of receptionist and switchboard.Working on Windows 95, BAAN - Windows compatible and in house system.Computer system used:Working on Windows 95, BAAN - Windows compatible and in house system.Microsoft ExcelMicrosoft Word

Startup and power down of computer system.Sorting and printing of daily, monthly and weekly reports for usersPrinting of morning and night sales invoicesCustomer liaisonsProcessing of orders via modem and M.S.I. machinesPrinter operatingPrinting of monthly customer statementsStock take processingReasons for leaving: Offered employment Brollo Africa

Duties and Responsibilities: Verification of all debtors and branch work.Capturing of stock take details.Printer operatingQueries concerning manual sales invoices and other debtors details.FilingWorking on the IBM mainframe

Education record

Education record