Demonstrated customer service skills in Forbes rated hospitality environment.Provided excellent communication and problem-solving skills.Maintained expertise in spa industry knowledge, providing comprehensive guidance to guests.Exceptional organizational skills, adept at multitasking in a fast-paced team environment.Skilled in accurate data entry and information management to ensure seamless reservation processes.

Monitored media coverage and compiled daily/weekly/monthly reportsCreated and maintained targeted media lists for press releases and announcementsSupported distribution of press releases and media alerts through MailChimp and WordPressConducted media research of gaming/tech trends to identify coverage opportunities for clientsCreated press briefing materials for client interviews and appearancesWorked across 5+ gaming and tech client accounts including Blizzard Entertainment, Meta, Dreamhaven Studios, Theorycraft Games, BITKRAFT Ventures, and Paradox Interactive, performing all work remotely

Provided outstanding customer care to clients via phone and email, resolving billing issues, resolvingconcerns, and guiding customers to services that best met their needs.Booked all hair and makeup appointments for clients and provided customized consultation for their needsCommunicated with clients via phone, email, and live chat to answer questions.Provided timely follow-up on all questions and concerns, resulting in increased customer satisfactionand retention.Met or exceeded performance metrics for appointment booking, demonstrating adaptability, resourcefulness, and flexibility in a fast-paced environment.

Developed in-depth understanding of video gaming and collegiate esports trends.Contributed cial media content across multiple platforms for widest audience reach.Organized, prioritized and contributed to multiple projects according to dedicated release schedule.Collaborated with team to produce original, creative content on a weekly basisMaintained current understanding of industry news and anything related to Super Smash Bros Ultimate.

Maintained copywriting for various social media pages of KUNV Radio - including creating captions for events on Instagram, Twitter, and Facebook aWorked with team to create informative and entertaining posts for client's social mediaResponded to comments, posts and questions from various channels.Worked with assigned team on projects to meet deliverables.

Working independently on sales floor with selling product and using omni channel to place online orders. Training new employees. Cultivating and maintaining client-employee relationships. Completing closing and opening procedures.