Responsible for answering inbound calls from members wishing to perform transactions to their accounts. Specialist is responsible to build member relationship while providing exceptional service using professional skills to actively promote brand and cross sell products. Resolves member concerns and distributes all relevant data gained from call center contacts to appropriate departments by using email and queues. Responds to member questions by providing necessary paperwork regarding fraudulent and questionable activity. Discuss and inform members regarding Incoming and Outgoing Wire Transfer process (Domestic and International) with members. Scan documents for filing as received.

A customer Service Associate in Investors Bank is responsible for processing transaction, assisting with branch audits, daily ATM settlements and providing customers with great service. During my time here I have gained knowledge on having the appropriate conversations to uncover customer needs and bringing in entire financial relationships. Greeted customers entering the store to ascertain what each customer wanted or needed. Answered an average of 10 calls per day by addressing customer inquiries, solving problems and providing new product information. Politely assisted customers in person and via telephone. Provided an elevated customer experience to generate a loyal clientele. Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.

I provided customers with 5 star services by handling all service issues i.e., filing disputes, activating new debit cards; all account maintenance, applying for credit cards and Notary Republic. I've gained experience on the Geneses system software. I have also participated in many company events that have brought major attention to our new location. Answered product questions with up-to-date knowledge of sales and store promotions. Conducted weekly walk-through with the manager to discuss interior visual displays, including store window presentation. Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.

Being the supervisor at Kicks USA, I was responsible for my team (sales associates) by being a leader. I helped maintain cleanliness and appearance of sales floor, complete customer transaction at cash register and I was responsible for opening and closing the store by following procedures. Bagged, boxed or gift-wrapped sold merchandise per customer's request. Scored in top 10% of employees in successful resolution of issues Served as the main liaison between customers, management and sales team. Executed in-season pricing strategies, including promotions and markdowns to reach financial targets. Built long-term customer relationships and advised customers on purchases and promotions. Organized store merchandise racks by size, style and color to promote visually appealing environment. Routinely answered customer questions regarding merchandise and pricing. Operated a POS system to itemize and complete an average of 60 customer purchases per day.

As a health department assistant I was responsible for licensing dogs and cats. Filing documents, mailing out letters, answering phones, making copies of documents, and inputting data into the software system.