Vanessa Beltrame Xavier Email & Phone Number

California, United States

Customer Success Team Leader | Driving Client Success, Sales Growth, and Global Service Expansion:As the leader of the Customer Success department, I oversee team structure, KPIs, and sales strategy, with a focus on driving new client acquisition, client retention, account growth, and revenue growth. I am responsible for business development, acquiring, onboarding, and engaging new clients, ensuring a seamless customer journey and high client satisfaction throughout their lifecycle focused on their success.Product Compliance & Account Management Expert: With a focus on global markets, I manage customer accounts, ensuring product compliance across regions and securing international certifications. I also implement client success strategies to deliver long-term results, including cross-selling and upselling, with a focus on solving customer challenges.I leverage CRM systems to manage relationships and provide regular performance reports to international management, guiding clients through the entire client onboarding process and addressing any technical or regulatory challenges.

Campinas, São Paulo, Brazil

Project Management, Product Compliance: Accountable for executing, supervising, and coordinating ANATEL certification projects for Telecom products, encompassing technical laboratory evaluations;Dedicated to providing utmost quality to customers, expediting timelines, proactively addressing issues, and ensuring seamless communication amid involved parties; employing a customer/task-centric approach with a keen focus on sidestepping deviations from the established path;Achievement of loyalty and long-term relationship with customers;Integral member of the department's leadership committee, dedicated to resolving project team issues and crafting effective resolutions to team challenges.

Campinas, São Paulo, Brazil

In the role of a Key Account Manager, I've taken on the responsibility of executing both project and sales management for ANATEL certification projects in the telecom industry. I've embraced the role of a "Farmer," wholeheartedly focusing on nurturing and expanding accounts while fostering their success;Simultaneously, I've been instrumental in prospecting for new customers to broaden our reach;Development of strategic business relationships with customers;Achievement and increase of sales goals. Sales of value added;Vast knowledge about ANATEL Brazilian Regulation for Telecommunication products, technical tests and documents.

Campinas, São Paulo, Brazil

Coordination of projects with both Certification Bodies and Laboratory teams - ANATEL and INMETRO certification. I excel at comprehending the unique requirements of each project and client, effectively relaying these needs to the technical team. This collaborative approach ensures the client's expectations and objectives are met, as I strategically map out and oversee all stages of the process;Through my extensive familiarity with ANATEL regulations, I've provided invaluable solutions to our customers, offering them key insights that guide their compliance journey;Knowledge about technical issues and Laboratory tests.

Campinas, São Paulo, Brazil

Responsible for the bills to pay tasks, exchange money, invoice issuance, cash flow and apportionment of costs, ISS system, corporate documents control. ERP Microsiga software: Purchases, Bills to pay and Bills to receive.

Gestão De Vendas (Sales Management)

Leadership

Chicago, USA

Entrepreneurship/Entrepreneurial Studies

Chicago, USA, 2017

Escola Superior De Administração Marketing E Comunicação, Business Administration And Marketing