14 years of experience in key account management, project management, and B2B technical sales. Customer Success Team Leader with responsibility for department structure, KPIs, and sales strategy.Expertise in the telecommunications industry, with strong knowledge of product compliance and global certifications.Passionate about helping others and learning. Nature problem-solver, proactive person and strategic planner. Focus on client acquisition, client retention, account growth, and revenue growth, driving client success strategies.Proven track record in client onboarding, customer journey, and delivering high client satisfaction.MBA in Sales Management from USP, ranked as the leading University in Latin America in 2024.Completed Sandler Sales Training for advanced sales and negotiation strategies.International experience, including living in the USA for 1 year (2017). Attended international trade shows, workshops, and trainings (2022-2024).Fluent in English and Portuguese, advanced in Spanish, currently learning French.Experienced with Salesforce and CRM systems.