Vanessa Bennett, Clms Email & Phone Number

White Plains, New York

Elmsford

• Audit payments processed to ensure timely set up and accuracy within state guidelines• Audit files to ensure appropriate forms were processed and in accordance with state requirements• Responsible for day-to-day supervision and performance management of a team• Manage the workflow and account distribution of direct reports; Monitor and prioritize team workload• Use the objective setting and performance evaluation processes to ensure employees understand the expectations, receive regular feedback, and are appropriately rewarded; Deal decisively with performance and/or conduct issues using the performance management process• Conduct annual performance reviews and make merit decisions• Responsible for the recruitment, hiring, and training of new employees• Partner with other departments to ensure system solutions meet customer needs • Resolve escalated customer problems/issues on an ongoing basis; Troubleshoot the most complex data problems• Responsible for analyzing the most complex customer reporting requirements and developing action plans in an effort to improve unit’s overall quality and efficiency

Woodbury, Ny

• Coached individual team members in communication skills and providing an advanced level of quality of service, supporting each member’s growth and career development• Monitored individual, team and call center results to identify and act on both positive and negative performance trends to ensure attainment of performance targets• Ensured exceptional customer satisfaction and high customer retention through daily monitoring and follow up with service team • Mitigated and resolved all escalated customer issues in a timely, accurate, and effective manner • Facilitated weekly staff meetings in an effort to share information, respond to issues and avoid escalation, and develop incentive programs to improve performance • Reviewed and approved representatives’ timecards and ensured adherence to schedules on a daily basis• Conducted annual performance reviews• Facilitated new hire orientations• Participated in special projects with a focus on employee satisfaction and customer retention

Yonkers, New York

• Assumed responsibility for the store and its success by driving an effective customer-focused selling culture by building the team, sales capability and the brand• Built and maintained a successful team through effective recruiting, hiring, consistent leadership, and communication across the business• Ensured sales were delivered to plan levels and payroll budget was maintained • Analyzed revenue results and devised marketing and revenue growth strategies• Established and maintained store standards through leadership and operational expertise• Resolved escalated customer situations

Tuckahoe, Ny

• Created consumer awareness, product brand preference, and product mind share at the retail store level and public events through training, assisted sales, and visual presence• Managed store inventory• Processed, packaged, and mailed online orders to customers• Processed in-store sales• Merchandised to company standards and to the needs of the business with reactionary merchandising• Utilized Microsoft Excel skills for special projects

Bachelor Of Business Administration - Bba, Finance, General, 3.607

Bachelor’S Degree, Finance, 3.607