Vanessa Brosinsky Email & Phone Number

Melbourne, Australia

Melbourne, Australia

• Manage PACCAR Financial & PacLease administrative functions for wholesale and retail dealer loans and retail customer loans.• Manage finance co-ordination (documentation) staff activities.• Manage PPSA work processes ensuring protection of PACCAR’s interests in funded assets.• Ensure customer confidentially processes are developed and in place.• Development and implementation of new processes such as Docuware and Docusign.• Responsibility for the management, leadership and professional development of PACFIn Administration staff• Manage administrative support for Regional Finance Managers.• Train Finance Managers and all other users in functionality and correct usage of Finance Software Systems.• Assist with PACCAR’s compliance with Austrac (Anti Money Laundering legislation).• Administration expertise and guidance for the management group.

• Managed all supplier, partner and sponsorship contracts and renewals • Identified and managed funding applications for events based activities, research and education projects • Identified business growth and cost savings opportunities • Managed commercial aspects of multiple events including pre/post engagement campaigns. Events included Amy’s Gran Fondo (over 5,000 participants & 18,000 visitors in one weekend) and Amy’s Share the Road Tour (7 day point to point highly publicised awareness raising ride) • Project Management of Salesforce CRM Database of over 36,000 contacts and 11 years of data including mapping, data integrity and cleansing, education, implementation and ongoing management • Managed peer relationships with suppliers and partners • Developed a growth strategy focused both on financial gain and customer satisfaction• Conducted research to identify new markets and customer needs• Arranged business meetings with prospective clients• Promoted the Foundation’s products/services addressing or predicting clients’ objectives• Prepared contracts and agreements ensuring adherence to law-established rules and guidelines• Provided contractual and business advice allowing timely and accurate decisions at CEO and Board level• Built long-term relationships with new and existing customers

• Simplified and automated KPI reporting including case fill, Delivery in Full on Day (DIFOD), product trackers, allocation management, internal and external reporting • Development of customer centric culture (internal and external) within immediate team & broader customer related departments • Designed, developed and implemented Delivery Malfunction Advisement (DMA) database for management, root cause analysis, corrective action • Developed and managed Public Holiday planning for end to end Supply Chain team • Prioritised order picking and transportation for Warehouse team during periods of high activity/crisis/staffing issues• Improved customer service experience, creating engaged customers • Managed problem solving and resolution of customer issues • Set a clear mission and vision with deployment of strategies focused towards objectives • Developed customer service procedures, policies and standards• Managed records and documentation of customer service actions and discussions• Analysed statistics, compiled and presented accurate reports• Monitored industry developments and applied best practices to areas of improvement• Managed resources and utilisation of assets to achieve qualitative and quantitative targets• Recruited, mentored, educated and developed customer service coordinators in an environment where they could excel through encouragement and empowerment• Provided accurate, specific and timely performance feedback for team members

• Accountable for sustaining, maintaining and improving business excellence practices, behaviours and ways of working • Developed succinct, automated reporting and integrated dashboards across business• Key Facilitator for ideation workshops utilising various ideation tools and activities• Developed and managed Education and Induction program infrastructure • Holistic Margin Management (HMM) Infrastructure Manager • Coordinator of Stage and Gate process for all NPD, HMM and Capital Projects• Program relaunch across Europe Australasia region including assistance with conducting over 70 key stakeholder interviews across eight countries• Design and development of two web ideation databases for employees across Europe & Australasia • Management of information received. Analysis of qualitative and quantitative information presented to Regional executive team • Project management and design of two SharePoint sites (local and international)• Development of ideation tool catalogue detailing how to and templates of over 30 tools• Developed Class A ‘Lite’ program for New Zealand business. Project Manager and Subject Matter Expert for program achieving Class A Accreditation within timeframe set• Facilitated AS IS and TO BE mapping across business • Subject Matter Expert on Class A (Business Excellence) requirements • Provided management with project status updates, feedback, and appropriate reporting on key responsibilities and objectives• Prepared monthly project scorecard reports

• Supported the business to identify, plan and implement key projects to improve quality, reduce cost, increase productivity and improve cycle time by reducing wasted time, scrap, rework, etc. resulting in significant business improvement and customer satisfaction• Developed suite of tools for teams to use during project • Management of multiple events including education sessions and workshops for teams as well as whole business• Facilitated AS IS and TO BE mapping across business • Designed, tested and implemented information, communication and process improvement • Developed NPD and Project pipeline reporting tool • Subject Matter Expert on Class A (Business Excellence) requirements • Information analysis, benefits tracking and expense management • Supported internal changes through both effective documentation of new processes as well as ensured buy-in and awareness of initiatives• Provided management with project status updates, feedback, and appropriate reporting on key responsibilities and objectives• Prepared monthly project scorecard reports• Coordinated communication activities and marketed the process and results by publicising goals, plans, progress and results

• Responsible for sales volume, gross margin achievement and shares trends for the Coles Group National Business• Identified and evaluated opportunities within National Coles account and developed action plans including financial impact summaries• Communicated to field team on strategic and operational details for to all categories• Implemented brand strategies• Compiled and analysed relevant information capturing opportunities at national and state level• Co-ordinated promotional schedule including post promotion evaluation• Engaged key customers to identify and address specific needs• Developed and maintained relationships with customers to ensure long-term success• Acted as liaison between customers and internal teams ensuring clients’ requirements were met• Maintained high customer satisfaction ratings, according to company standards• Liaised with Sales and Marketing departments to set and implement strategies for new products

• Reduced Delivery Malfunctions by 50% through targeted action and leadership including allocation of responsibilities • Reduced write off through utilising and managing clearance house sales by 25% • Developed customer centric culture (internal and external) within immediate team as well as broader customer related departments. Specifically fostering proactive and relevant communications • Designed Business Plan for Customer Service Team, benchmarked by Supply Chain Team and adopted as template for all departments• Customer liaison with over 170 customers • Reported on sales analysis, case fill performance, deletions monitor, sales tracking • Order tracking via transportation companies for both chilled and ambient business • Resolution of order issues with customers and transportation companies• Managed staff sales initiative • Improved customer service experience, creating engaged customers • Managed problem solving and resolution of customer issues • Set a clear mission and vision with deployment of strategies focused towards objectives • Developed customer service procedures, policies and standards• Managed records and documentation of customer service actions and discussions• Analysed statistics, compiled and presented accurate reports• Championed Customer Service and Sales Departments through transition from Pronto to SAP for 300+ commercial customer base including data cleanse and education/induction management• Recruited, mentored, educated and developed customer service coordinators through encouragement and empowerment

• Customer liaison with over 170 customers• Reporting on sales analysis, case fill performance, deletions monitor, sales tracking• Order tracking via transportation companies for both chilled and ambient business• Resolution of order issues with customers and transportation companies• Management of staff sales initiative

Responsible for bringing the company's Core Purpose to life with all staff• Management of all contracts/agreements for the company including Management of the businesses 15 business names throughout Australia in accordance with state guidelines• Organisation of conferences/teambuilding activities for both national and international colleagues• Management of Petty Cash for the company• Key liaison with international visitors and VIP's• Management of all travel, accommodation and transport for all employees including Directors and IT Manager as well as international visitors and VIP's• Management of mobile phone fleet (60 phones) including account management and customer liaison• Organise conferences/teambuilding on a team basis• Health and Safety Committee Member

• Executive Assistant to Waste Management Director• Executive Assistant to Civil Defence Engineering Manager• Engineer Headquarters Secretary• Secretary to five Senior Managers• Secretarial support to over 70 office based staff• OHS Assistant• Team Leader of Secretary Assistant• Front desk management for Waste Management Department• Management of public liaison for refuse and recycling contact centre