In my role, I manage e-commerce accounts on platforms such as Shopee, and Lazada. This involved providing top-notch customer service, strategically participating in campaigns, collaborating closely with Key Account Managers, and meticulously handling stock, pricing, and product listings.

*Manage Shopee and Lazada e-commerce accounts, overseeing product listings, customer service, and platform engagement.*Handle customer inquiries and feedback, ensuring prompt and professional responses to maintain high levels of customer satisfaction.*Collaborate with marketing team to design banners and promotional materials, enhancing product visibility and driving sales.*Analyze sales data and customer feedback to identify opportunities for optimization and growth.*Stay updated on e-commerce trends and best practices, implementing strategies to maximize performance on the platforms.

I work to provide accuracy, a quick turnaround to projects and 100% satisfaction for my clients. My objective is to provide the best of services in terms of quality and timely completion of the project.Lazada/Shopee/Q10/Carousell Accounts Management* Product Listing/Upload* Dressing up your profile* Content Management/Improvement* Campaign / Promotion* Update/Edit Stock/Price* FBL (for lazada)* Photo editing/Remove Background* Manages Store* Customer Service / Partner Support* Crossposting/CrosslistingAmazon* Customer Service* Account Management* Crossposting/CrosslistingShopify* Dropshipping* Product Listings/* Product Upload in bulk* Order Management* Inventory Management* Website Management* Crossposting/CrosslistingEtsy* Account Management* Order Fulfillment* Crossposting/CrosslistingCJ Dropshipping* Winning product research* Order Fulfillment* Product ListingsNiche Scraper* Product ResearchEbay/Poshmark Listing* * Crossposting/Crosslisting* Product listing* Building Drafts on Ebay* Photo Editing / Remove Background* Boosting Title & Description* Product Sharing * Finding Followers on Poshmark/ Boost your followers* Customer ServiceSocial Media Management* Branding* Keyword Research* Social Media Accounts Setup and Optimization* Connecting all Social Media Profiles* Increasing Connections* Design (Graphics)* Simple Web Creation and DesignCanva* Canva design specialistVirtual / Admin Assistance* Typing* Web Research* Copy and Paste* Convert Files to PDF and vice versa* Google Calendar Management* Data Entry in Word, Google Docs* Forms Creation* Answering Support Tickets (with the use of Zendesk or Salesforce)* Creating / Managing Spreadsheet* Following up with clients/customers (sending thank you and other reminder emails)* File Management (organizing files using dropbox etc)

In my role, I managed e-commerce accounts on platforms such as Shopee, Lazada, Shopify, and qoo10. This involved providing top-notch customer service, strategically participating in campaigns, collaborating closely with Key Account Managers, and meticulously handling stock, pricing, and product listings.

Handles sellers inquiries and concerns via chat, emails and calls.Help sellers on how to use seller centre.

Handles outbound calls for the account flower delivery in USA and Canada. i call flower shops to place orders from the customers. I also handles incoming calls from the florists and customers.