Implements and provides feedback on recruitment processes and practices. Produces reports on the process and effectiveness of recruitment. Coordinator of EEOC Compliance to ensure diversity and in the workplace. Able to work with all levels of management and staff. Recruit qualified applicants to enter into the WECA Training Program in accordance with Federal and State regulations. Coordinated and proctored entrance exams/tests statewide. Coordinated entrance interviews or applicants statewide. Provided guidance and education to the apprentices. Place employment ads. Participated in career fairs and served as representative of training program at numerous events.

Conducts recruitment effort for all exempt and nonexempt personnel, students and temporary employees; conducts new-employee orientations; monitors career-pathing program and writes and places advertisements. Handles employee relations counseling, outplacement counseling and exit interviewing. Participates in administrative staff meetings and attends other meetings and seminars. Maintains company organization charts and the employee directory. Assists in evaluation of reports, decisions and results of department in relation to established goals. Recommends new approaches, policies and procedures to effect continual improvements in efficiency of the department and services performed. Maintains human resource information system records and compiles reports from the database. Maintains compliance with federal and state regulations concerning employment. Performs other related duties as required and assigned.

Assisted clients in the program application process. Answered questions pertaining to the program as well as status updates to rebates. Data entry for new applicants and approvals. Sent out approval and denial letters. Scheduled times of pick up for appliances.

Ensure Outstanding customer care at all times.Maintains a friendly, cheerful and courteous demeanor at all times.Courteously and accurately answers inquiries from potential guests and accepts hotel reservations. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.Uses suggestive selling techniques to sell room nights, increase occupancy and revenue.Supervise daily shift process ensuring all team members adhere to standard operating procedures.Train, direct the work of, resolve issues/problems and coach and counsel the front desk team members to ensure a quality operation.Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.Adhere to company credit limit / floor limit policies.Allocate rooms to expected arrivals after checking the guests preferences and special requests.Build strong relationships and liaise with all other department's especially housekeeping, reservations etc. Operates the EPBX equipment, including, assisting incoming & outgoing calls.Cross Check all billing instructions are correctly updated. Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy.Supervise the operations of the front desk to ensure an optimal level of service and hospitality is provided to the guests. Performs other duties as assigned, requested or deemed necessary by management. Ensure Front office log book and hotel log book is always updated and actioned upon. Ensures safety by following guest check in and security procedures and reporting suspicious activity to security, manager, or MOD. Participate in hotel committees and task force assignments. Assist all departments in servicing the guests during high volume periods.Takes responsibility in the absence of the Duty Manager / Front office manager 

Ensure Outstanding customer care at all times.Maintains a friendly, cheerful and courteous demeanor at all times.Courteously and accurately answers inquiries from potential guests and accepts hotel reservations. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.Uses suggestive selling techniques to sell room nights, increase occupancy and revenue.Supervise daily shift process ensuring all team members adhere to standard operating procedures.Train, direct the work of, resolve issues/problems and coach and counsel the front desk team members to ensure a quality operation.Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.Adhere to company credit limit / floor limit policies.Allocate rooms to expected arrivals after checking the guests preferences and special requests.Build strong relationships and liaise with all other department's especially housekeeping, reservations etc. Operates the EPBX equipment, including, assisting incoming & outgoing calls.Cross Check all billing instructions are correctly updated. Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy.Supervise the operations of the front desk to ensure an optimal level of service and hospitality is provided to the guests. Performs other duties as assigned, requested or deemed necessary by management. Ensure Front office log book and hotel log book is always updated and actioned upon. Ensures safety by following guest check in and security procedures and reporting suspicious activity to security, manager, or MOD. Participate in hotel committees and task force assignments. Assist all departments in servicing the guests during high volume periods.Takes responsibility in the absence of the Duty Manager / Front office manager 