Vanessa Carson Email & Phone Number

Atlanta, Georgia

Columbus, Georgia Area

Works in a high volume, short duration Customer Care environment serving as the primary interface to internal and external customers and/or their agents. Engage with Call Management team for customer’s inquiries or request for escalation Education and Experience Requirements • PC literacy • Keyboard proficiency • Understanding of Windows-based applications/tools • Excellent language/communication skills, verbal as well as listening skills • Understanding of basic customer location/geography area knowledge Key Areas of Responsibility Work directly with customers in local language, answering calls, determining customer entitlement, and documenting requests for service • receive and document service request and customer information • ensure customer entitlement • gather problem information and determine criticality • follow Global Call Taking tools, process and procedures as documented and posted in GP&S • initiate dispatch request Capture information and record data in desktop tools • document, verify, and make appropriate corrections to the service request and customer profile (in Service Delivery D1 box) • Communicate with the Customer Advocates for permanent change to the customer profile (in A&B D1 Box) Contribute as a team member • participate in team meetings and activities • participate in objective setting, performance management, reward and recognition programs • participate in special projects to continuously improve processes, tools, systems and organization • be aware of Corporate Equal Opportunity/Affirmative Action programs and guidelines and is responsible for providing equal opportunity to all associates in all phases of the business Actively develop job-related skills • actively develop job related skills • participate in planning and implementing personal and career development activities Deliver customer service following NCR Shared Values Scope

Columbus, Georgia Area

Handles day-to-day office efficiency while providing support to customers. Answer phones and respond to customer request. Provide customers with products and services information. Transferred calls to appropriate staff. Redeem cardholders rewards points on credit cards for gift cards, merchandise and place order in the system.Redeem cardholders rewards points on credit cards for travel redemption. Handled booking of travel and developing itineraries for vacations. Processed credit card transactions for overages on flights. Coordinated with other departments to resolve customer inquiries. Helped cardholders with web and technical support