Conducted phone interviews with state funded benefit applicants to gather eligibility information regarding their financial income, household composition, and other relevant factors to determine eligibility for assistance programs maneuvering internal systems.▪ Verify the accuracy of information provided by the applicant through documentation. Educate the applicants about the different social service programs available including eligibility criteria such as Medicaid, SNAP, TANF, childcare assistance, and other state-funded benefits. ▪ maintained up to date with changes on state-funded program policies, procedures, and regulations to ensure accurate and consistent application of eligibility criteria. ▪ Adhere to state and federal guidelines, regulations, and reporting requirements governing determinations. Built and created wonderful rapport with clients to provide them with excellent service.▪ Maintained a weekly and daily quota, recognized as a top performer.

Relayed important information between brokers and drivers such as of any delays, cancellations, or changes in services.▪ Preformed data entry tasks such as recording load bookings, transactions, and pay roll services.▪ Managed booking appointments by phone or email.

▪ Provided information to brokers by verifying carrier location and any information pertaining to load-by-load basis.▪ Verified all required invoicing paperwork (bill of lading) and receipts have been received and logged for tracking into Microsoft Excel to ensure accuracy.▪ Tracked load payments from brokers and, or factoring company to ensure proper accounts receivables were maintained.▪ Reported changes to FMCSA and other state entities ensuring proper carrier authority status.

Prepared orders by processing requests, pulled materials from the warehouse, packed boxes, and prepared shipments.▪ Reduced fulfillment errors by quickly using RF scanners to pick items to proper bins.▪ Checked inventory and selected products from specific locations based on availability.▪ Verified product quantity and quality to determine accuracy of orders and reduce errors