Responsible for efficiently managing essential administrative processes, providing strategic and operational support to leadership and the management team. The key responsibilities include:• Maintaining and organizing data within spreadsheets, focusing on data accuracy and integrity, while providing crucial support for informed decision-making.• Offering continuous support for the daily activities of the management team, including preparing documents, organizing files, and handling other administrative tasks to ensure smooth operations.• Providing executive assistance as needed, offering personalized support to senior management and ensuring alignment of daily operations with the organization's strategic goals.Providing executive assistance as needed, offering personalized support to senior management and ensuring alignment of daily operations with the organization's strategic goals.• Overseeing professional email communication, ensuring prompt, accurate responses that align with company objectives while maintaining efficiency and professionalism.• Coordinating and organizing executive calendars, aligning leadership priorities and ensuring the optimal use of time and resources to execute key tasks.

• Overall administrative management, including schedule management, email follow-up, deadlines, accounts payable and receivable, budget and proposal creation, and processing of purchase orders, while providing direct support to the leader.• Support for EHS projects, serving as the client's main point of contact from entry into the Institute to final delivery. This includes support on the creation of agendas, application of specific methodologies, and strategic planning and development of itineraries for in-person immersions offered by the company, such as AgentEHS and MulherEHS.• Leadership of the marketing team, responsible for creating technical content for social media and developing new marketing strategies (Content Marketing, active engagement, reviews and testimonials, among others).• Monitoring of CRM platforms, such as Sympla and RD Station, to manage detailed records of leads and clients, ensuring data accuracy and facilitating effective follow-up. Also responsible for data analysis and report generation to support strategic decision-making.• Management of the customer journey, from onboarding and proposal preparation to contract administration, ensuring excellence in service and problem resolution.• Representation of the Institute at in-person events, providing support for lectures, training sessions, SIPATs, and technical visits to large industries.

• Virtual English teaching.

• Pause in my career for personal purpose - Cultural Exchange in the US.

• Responsible for managing outstanding debt negotiations and providing direct support to customer needs through a CRM platform, ensuring effective communication, resolution of issues, and maintenance of strong customer relationships.

• Facilitated communication between Sales, Logistics, and Customer Service; managed direct communication with suppliers and buyers; optimized material storage and replenishment using data analysis and Excel.• Led a safety campaign promoting PPE usage, achieving 90% employee satisfaction; initiated internal campaigns to implement sustainable practices focused on the 3Rs (Reduce, Reuse, Recycle).