• Perform tasks in accordance with our departments KPI’s (Key Performance Indicators) • I have developed a working knowledge of all lifts manufactured by Garaventa• Process and enter parts and marketing orders• Work with Syteline, Cognos and Service• Process/route calls, assist dealers and customers with inquiries• Record all calls taken • Arrange/Schedule meetings• Process/route incoming and outgoing mail• Process/route e-mail inquiries from customers and dealers• Process/ route faxes

Complete opening/closing tasks such as:• Filling the pastry case• Sweeping and mopping the floors• Verifying the sandwich and pastry order was received in the proper quantity• Sanitizing the bar and pastry case• Mopping and sweeping the floors in the store• Cleaning bathroomsComplete daily tasks such as:• Ringing in purchases and marking cups• Making drinks• Resolving any issues that arise during my shift

• Answered incoming calls from customers, and suppliers • Tracked orders, placed orders for customers, corresponded with suppliers regarding orders. • Tracked the status of purchase orders and worked with accounting• Coordinated all product returns, replacements and cancelations. Corresponded with suppliers, Australia Post, Allied Express and TNT regarding the status of shipments• Edited website and made sure that product information and supplier SKU’s were correct • Was a team leader when I was in customer service, and was responsible for quality assurance • Processed refunds.• Called customers when items were out of stock.

• Opened the phones for the day, and answered incoming calls from end users and dealers. Checked and answered phone messages from the night before,• Performed tasks in accordance with our departments KPI’s (Key Performance Indicators) • Was responsible for training my coworkers on how to use our new operating system• Developed working knowledge of all lifts manufactured by Garaventa• Started a blog for the marketing department• Processed and configured lift orders• Worked with Syteline, Cognos and CRM• Recorded all calls taken and closed the department daily

Completed opening and closing shift supervisor duties such as:• Making sure the tills from the previous night were balanced• Completing the deposit and tracking which tills were over and short• Phoning in our coin order and taking the deposit to the bank as well as receiving the coin order• Planning my shift so that everyone got their breaks on time while planning the right time to do the deposit• Balancing tills, and closing down the store at the end of the nightCompleted basic shift duties such as:• Making sure that the safe stays balanced and correcting any errors from the previous shift.• Resolving any customer complaints• Acting as the manager when the manager wasn’t present• Making sure that all morning tasks were completed to ensure that the store was following all QUASA guidelines• Facilitating a positive working environment and making sure that my team was happy, fast, and making 10/10 drinks every time.