Vanessa H. Davidson Email & Phone Number

Assess housing programs housing navigation needs and create cohesive, program specific engagement strategies.Provide in-person and remote training on General Law, Building & State Sanitary Code, Inspections and Landlord EngagementAssist agencies with Microsoft Office 365, Google Workspace and Salesforce integrationsEvaluate current operational process and provide recommendations on how to improve workflow for non-profit housing organizations.Assess housing programs housing navigation needs and create cohesive, program specific engagement strategies.

Responsible for hiring and training cleaning staff. Created and managed guest stay and cleaning calendar.Source and secure vendors for general and emergency property needs. Assist with guests communications, as needed.

Boston, Massachusetts, Us

Regularly coordinated with state and local organizations, maintenance vendors, insurance providers and legal counsel to remedy property violations, facilitate evictions and satisfy insurance claim requests. Supported and encouraged a cross-functional team of three in a fast-paced, high-volume environment and provided data backed solutions to help them succeed in their role which led to a decrease of days on market by 50% and increased tenant net promoter score by 80% within a 60-day period. Recouped over $100,000 in rental arrears within a 90-day period by engaging with tenants, establishing payment plans, providing rental assistance resources and, starting the eviction process when accountability was not met. Met with the product team a minimum of once weekly to identify Salesforce automation needs and roll-outs for employees and clients. Provided ongoing training to account, leasing and property operations managers on new Salesforce flows and feedback to the product team accordingly.

Boston, Massachusetts, Us

Created the vendor onboarding process resulting in the addition of over 75 national and local vendor partners providing a pathway to scale into 3 high performing metropolitan rental markets within 120 days of hire date. Performed property performance analysis quarterly, and met with clients to review financial statements and discuss solutions to maintain or align with investment objectives.Met 2-3 times per week with the Vice President of Growth and Chief Operating Officer to discuss product initiatives and opportunities to reduce client acquisition costs (CAC) and review Objective and Key Results (OKR) contributing to securing $10 million in Series A funding. Managed 35-50 client onboardings each month which involved immaculate home data and document collection, and cross-department collaboration with the leasing, maintenance, insurance and financial teams. Regularly met and exceeded KPI’s.

Alexandria, Va, Us

Developed the landlord engagement program for the Supportive Services of Veteran Families (SSVF) which included implementing an effective engagement strategy, building a landlord CRM, and producing marketing collateral. Orchestrated a strategic partnership with Quincy Community Action Program (QCAP) resulting in a Memorandum of Understanding for a duration period of 12-months and broadened veteran supportive resources and services within the service area. Pitched housing programs to area landlords and performed HUD inspections. Introduced a cross-department digital workflow (Microsoft Office) effectively allowing case managers to provide services to Veterans within the community thus increasing engagement, efficiency and avoiding service interruptions due to Covid-19.

Providence, Ri, Us

Responsible for performing Housing of Urban Development (HUD) inspections, sourcing landlords, negotiating rental amounts. Created and reviewed leases with shelter and community-based clients. Coordinated, with case managers, on crisis intervention plans and acted as liaison to landlords, and advocate for clients. Taught housing tenancy classes to shelter based clients on a monthly basis. Improved departmental productivity by creating useful forms and updating important material.Identified unique landlord engagement opportunities to house over 150 families and individuals and contributed to the successful placement of over 50 hardest-to-house clients released from the Department of Corrections.

Leased and managed a 125-unit portfolio that included condo, multi and single family properties. Worked with owners, vendors, tenants, and prospective tenants to ensure management services were optimized at all times. Developed and delivered effective training materials for staff based out of state and internationally. Ran monthly reports for owners and provided insight on how to best manage their investment.

Managed all aspects of the leasing process and was responsible for all rentals throughout the 6-month timeframe. Increased property's social media presence by relaunching Facebook, Twitter, Google+ and revamping property's website. Collected deposits and rent, processed payments, balanced rent roll, ran financial and leasing reports and submitted to finance.Improved leasing office operations by restructuring file system, updating internal documents, organizing key system, and collecting pertinent tenant contact and vehicle information.Worked with the maintenance department and outside vendors to ensure the successful completion of turnovers, emergencies, property improvements and city inspections.

Provided high quality customer service to prospective, future, and active residents. Responsible for scheduling and conducting unit showings, processing and approving applications, preparing and executing lease documents.Responded to tenant related issues and service requests. Completed follow ups to said issues, service requests and prospective residents to encourage and foster good resident relations. Assisted with preparing and hosting community events.

Associate'S Degree, Business Administration And Management, General

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