Hybrid schedule. Commuted to client locations in all five boroughs of New York City. Provided technical support to clients via phone, email, and remote assistance. Provided technical support to clients via phone, email, and remote assistance. Worked to troubleshoot and resolve complex hardware and software issues on desktops, laptops, servers, tablets, cellphones, VOIP phones, smart boards, Chromebooks, printers and network devices. Performed routine maintenance, updates, and patches on client systems. Assisted with the onboarding and off-boarding of client employees, including setting up new accounts and configuring hardware. Managed and maintained client IT infrastructure, including network switches, routers, firewalls, and wireless access points. Administered and supported Office 365 and other cloud-based services as well as Active Directory. Maintained accurate and detailed documentation of support requests, resolutions, and client environments in the Connectwise ticketing system. Collaborated with Level 1 support and escalated issues to Level 3 or specialized teams as necessary. Participated in regular training and development opportunities to stay current with industry trends and technologies. Provided exceptional customer service and built strong relationships with clients.

Leading application integration between RMM and PSA tools to optimize MSP operations.

Training as a Service Desk Intern tackling level one/two tasks and issues such as assembling workstations, triaging, closing and dispatching service desk tickets. Installed/updated Windows 10 OS, managing, monitoring, and maintaining end points via patching antivirus software updates, monitoring backup plans, ensuring successful backups. Also worked with end users to troubleshoot software and hardware issues such as printer, display, DNS, application integration, and BSOD related errors. Championed documentation under supervision of IT Manager. Carefully combed through each client environment to granularly capture their network and assets as it pertains to their business model. This project has optimized both the Service and Account Acquisition Team operations.

Successfully assisted Computer Electronics Professor in developing curriculum for course geared towards CompTIA IT Fundamentals+ certification. Successfully walked through CompTIA ITF+ certification course as a student and gave feedback on learning experience.

Involved in product development process by which samples are evaluated for presence of specific aromatic/flavor characteristics and their respective intensities.

Collecting UPC codes and data on featured displays and end caps for market researching purposes with a digital handheld device and scanner.

Interpret heart rhythms and monitor vitals for intensive care and step down patients from Coronary Care Unit nurse station. Notified health care providers of significant changes in patient status.

Operated switchboard for calls incoming to DMC. Opened up lines for outside and long distant calls. Handled page requests of patients to their physicians under The Health Services Agency. Sent out emergency pages to all personnel involved in various hospital codes(red, blue ect.). Notified EMS services depending on codes (such as a fire alarm). Indexed patient charts in electronic medical records database.