Vanessa Dunn Email and Phone Number

Processed and managed high volume billing for all patients and maintained accurate, up to date billing records. Ensuring accuracy and timely submission of claims and delivery of invoices.Generated, reviewed & reconciled detailed financial reports to analyze data identifying trends, fixing discrepancies and suggesting areas for improvementConducted regular audits to ensure compliance with company policy and regulatory requirements, highlighting key metrics and account statusesManaged end to end billing processes including data entry, claim processing, invoice creation, insurance follow up, payment tracking & process drafting

Handle 40-80+ in person patient interactions per shift that include coordinating check in, collecting copays, verifying patient information, running benefit checks, etc all while, managing clinic phone line and facilitate 45+ phone interactions per dayExperience in multitasking and heavy attention to detail to tend to patient and provider needs accurately and manage smooth carry out of day to day front office tasks and operations in a busy clinicAdvocating for administrative staff and office needs through negotiation with directors and upper management in weekly meetingsBuilds a comfortable environment for patients by providing excellent customer service with a friendly, helpful attitude and keeping a clean and organized office space

Leading team through coaching, observation, feedback & goal setting. Reporting timely check-ins and speaking to numbers, followed by strategizing methods to improve overall team outputOverseeing operations including checking shipment, counting inventory, correcting tills, setting up displays, placing product, project management & training new employeesManaging and inputting data entry across 5+ systems accurately and efficiently to ensure rapport through meeting client needs on front end & district needs on back endSales toward quota, consistent in meeting 125% volume demand within monthly deadlines

Heavy multitasking including running and speaking to case management reports, advocating for office needs in company meetings, data entry in 3+ systems, and a multi phone line network supporting 4+ queuesFull management of all back end operations including monitoring all communication, projects, insurance authorizations, client files, waitlists & employee schedules within ABA programTangible experience in fast pace, high stress situations shown by solely ensuring our 30+ variable ABA program runs smoothly to full accuracy while also performing daily tasks outside the program to help with office needsCustomer de escalation & practicing advanced calming communication skills to reduce risk and perform crisis management