Vanessa Fahed Email and Phone Number

• Coordinating with clients and teams to identify relevant innovative sustainable solutions to overcome any rising obstacle.• Implement regular, in-depth analyses of the organization's policies and processes to ascertain strengths and shortcomings.• Supervised the maintenance of the facility (routine cleaning, wall coloring machine maintenance...) and ensured that all the employees were following the safety protocols.• Carried out body and facial treatments, while ensuring all the customers concerns were handled and skin types were considered. • Developed marketing campaigns (attracted new costumers and retained them, increased reach). • Managed supplies procurements and recorded cash flow. Ordered the products and ensured their quality delivery, while providing product varieties.• Organized workday schedule and made sure clients are satisfied (resolved inconveniences smoothly)

• Performed general administrative duties, arranged staff meetings management team, and organized client database.• Prepared documents and car accidents reports. Reported any anomalies to the management team while solving them independently and collectively.• Made office supplies arrangements and purchased necessary ones at better cost, while ensuring • Contacted clients for policy renewals and consultation and made customized payment plans • Managed billing of accidents repair and ensured their accurate and timely delivery. • Increased policy sales by getting new customers (average of 5 per month) while handling all their concerns.• Understood the business’ current process and requirements and integrating sets of data into frameworks used to develop practical solutions as well as technical assistance.

• Organized and support the progress of the project with case team members while constantly monitoring and delivering value.• Scheduled work assignment, directed the work and set priorities. Allocated duties to ensure a harmonious work. • Evaluated employee’s performance by reviewing completed assignments and techniques used. Provided recommendations on areas of improvement. • Motivated the employees and encouraged reaching goals and targets and provided an environment conducive for personal and organizational growth.

• Acquired a strategic partner and generated new revenues and increased customer base. Negotiated terms and conditions of contract. • Conducted market research and played a key role in developing new opportunities and identifying key competitors and risks.• Managed account relationships and built strong relationship with clients; handled and resolved all customer’s complaints. • Enhanced the company’s social media presence through posting and engaging with people on social media platforms and websites.• Designed and executed effective social media strategy for the enterprise to enhance and maximize profit.