Vanessa Garrido Email & Phone Number

Madrid Y Alrededores, España

New Opening March 2018

Madrid Area, Spain

Main Responsibilities:• Overseeing the management of 5 Hotel Portfolio. Strategic and operational leadership. Accountable for areas in Financial Management, Guest Satisfaction, Organizational Leadership, People Development, Information Management & Reporting. • Investment Management: Evaluation of the investment opportunities (capex management), market analysis, opportunities identification and financial analysis and coordinating the different stages of new projects and acquisitions. Relationship with owners

Madrid Area, Spain

Management, planning, organization and coordination of the project based on 4 main points: sales, costs, service and personnel.• Establish the Policy, Strategic Plan and Budget for the achievement of pre-defined goals• Responsible for the hotel Sales & Price Strategy: Revenue Management.• Make and implement the Commercial Strategy and the Marketing Plan.• Implementation, development and follow-up of a Program to Exceed Guest's Expectation getting great results in terms of customer loyalty and satisfaction ratings.• Implementation, development and monitoring the Upselling program achieving very goods results in billing.• Comprehensive cost control of each department. • Implementing the Quality Standards (The "Q" quality mark and earn the ISO 9001 certifications). • Loyalty and Customer Satisfaction control through internal quality surveys and through the positioning management tool Reviewpro. • Team Management, control and evaluation. Monitoring and implementation the company`s policy and corporate values.• Responsible for the Operating Account.

Madrid Y Alrededores, España

Madrid Y Alrededores, España

Management, planning, organization and coordination.• Establish the Policy, Strategic Plan and Budget to achieve the pre-defined goals• Sales & Price Strategy Responsible: Revenue Management.• Define and implement the Commercial Strategy and the Marketing Plan.• Internal and external commercialization with companies and agencies around the hotel area• Comprehensive cost control of each department. • Implement the Quality Standards (The "Q" quality mark and earn the ISO 9001 certifications). • Loyalty and Customer Satisfaction control through internal quality surveys and through the positioning management tool Reviewpro. • Team Management, control and evaluation. Monitoring and implementation the company`s policy and corporate values.• Responsible for the Operating Account.

Madrid Y Alrededores, España

• Pre-opening: Recruitment process and staff training. • Room Division Management, control, planning, organization and coordination: Call Center, Reception, Concierge, Reservations, Housekeeping and Maintenance.• Comprehensive cost control of each department. • Establish the Quality Standards to reach customer loyalty and satisfaction• Customer loyalty. Personalized welcome for VIPs. Resolution of complaints and claims. Suggestions for improvement treatment• Actively involved in Operating Account Process. Steering group member.

A Coruña Y Alrededores, España

Management, planning, organization and coordination. Brand change (rebranding from Barceló hotels to Eurostars hotels). • Establish the Policy, Strategic Plan and Budget for the achievement of pre-defined goals• Sales & Price Strategy Responsible: Revenue Management.• Define and implement the Commercial Strategy and the Marketing Plan.• Internal and external commercialization with companies and agencies around the hotel area• Comprehensive cost control of each department. • Development the Quality Standards to reach customer loyalty and satisfaction• Team Management, control and evaluation • Responsible for the Operating Account.

Barcelona Y Alrededores, España

Room Division Management, planning, organization and coordination: Call Center, Reception, Concierge, Reservations, Housekeeping and Maintenance.• Comprehensive cost control of each department. • Development the Quality Standards • Customer loyalty. Personalized welcome for VIPs. Resolution of complaints and claims. Suggestions for improvement treatment• Establish the Quality Standards to reach customer loyalty and satisfaction• Internal commercialization with companies and agencies• Actively involved in Operating Account Process. Steering group member.

Valladolid Y Alrededores, España

Pre - opening: Recruitment process and staff training. Start up process.Reception & Reservations management.• Establish the Quality Standards brand. Marketing Plan and Budget development. Responsible for pricing strategy: yield management. Rates and distribution channels. Operating Account.Review Establish the Quality Standards. Internal commercialization with companies and agencies and TTOO. Groups quotation. Personalized attention to all guest. Check in y check out. Complaints resolution. Actions and Result Reports to Head Office. Acting manager in absence of the GM.

Madrid Y Alrededores, España

Madrid Y Alrededores, España

Master'S Degree, Human Resources Management

Master'S Degree, Communication In Public And Political Institutions

Bachelor'S Degree, Advertising And Public Relations