Vanessa Garcia

Vanessa Garcia Email and Phone Number

Customer Service Representative at APAC Customer Services @ Acquisition Inc.
london, greater london, united kingdom
Vanessa Garcia's Location
Houston, Texas, United States, United States
Vanessa Garcia's Contact Details

Vanessa Garcia work email

Vanessa Garcia personal email

n/a
About Vanessa Garcia

Vanessa Garcia is a Customer Service Representative at APAC Customer Services at Acquisition Inc..

Vanessa Garcia's Current Company Details
Acquisition Inc.

Acquisition Inc.

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Customer Service Representative at APAC Customer Services
london, greater london, united kingdom
Website:
acquisition-inc.com
Employees:
15
Vanessa Garcia Work Experience Details
  • Acquisition Inc.
    Driver
    Acquisition Inc. Sep 2019 - Present
    Drive customers to their destination using Uber application and GPSDriving rating at 4.99 out of 5On time to arriving reservationsFriendly to the riders
    View
  • Apac Customer Services
    Customer Service Representative
    Apac Customer Services Jun 2009 - Present
  • Nrg/Reliant Residential
    Mentor
    Nrg/Reliant Residential Feb 2019 - Dec 2021
    Analyze workforce availability to build training schedules for service representativesCollect, analyze, and document call center metrics dataPresent and Distribute performance reportsProvide quality assurance and call monitoring of service representativesCreate and manage performance contests and incentives for staff membersAssisted with the creation of training documentsAssisted with the rollout of CRMServes as a subject matter expert for all Lines of Businesses across 4 sitesAssisted with training and onboarding of new hiresAssisted with testing scorecardsCreate macros is Excel
  • Acquisition Inc.
    Representative
    Acquisition Inc. May 2016 - Feb 2019
    Sell electricity services and products to business entities in the Texas Region.Open new accounts, transfer, and disconnect services as a bilingual specialist.Collect payments to satisfy customer bills and financial obligations.Provide customer service to over 250 customers each month.Achieve and maintain performance metrics and provide best-in-class service.Successfully resolve internal and external customer inquiries.Training support, QA coach, mentor and reporting analystListened to calls in VerintAssisted as ABay coach
    View
  • Egs (Geek Squad/Advance Auto Parts)
    Technical Support Trainer
    Egs (Geek Squad/Advance Auto Parts) 2009 - 2015
    Provided technical and remote support for high speed internet, hardware, software support, cell phones and iPads.Led the training department and delivered curriculum and coaching for technical support rolesIdentified sales opportunities for existing customers and educate them on offers that will increase the value of their service and generate company revenueSold mobile phones using the “Feature and benefit” technique, educated new buyers on their contract guidelines.Sold car parts to customers and businesses for their vehicleLooked up for parts for their vehicle according to the model, make and yearSpoke to customers over the phone to try and figure out problem and assisted to place order for the customer for the parts needed
  • Walgreens
    Cashier
    Walgreens 2007 - 2009
    Cashier and provided customer service for any department needing help.Photo development as well as assisted customers with technical issues on the self-serve kiosks.Balanced the register till for daily accounting and salesZoning and facing in my department as well as assisting in other departments
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  • Foley’S Corporate Office
    Customer Service Analyst
    Foley’S Corporate Office 2006 - 2007
    Collections efforts for credit card holders and delinquent invoicesInitiated and managed settlement plans to help customer restore their accounts to a positive statusUsed skip trace to locate customers using NetStar and MetrosearchExceeded company goals monthly

Frequently Asked Questions about Vanessa Garcia

What company does Vanessa Garcia work for?

Vanessa Garcia works for Acquisition Inc.

What is Vanessa Garcia's role at the current company?

Vanessa Garcia's current role is Customer Service Representative at APAC Customer Services.

What is Vanessa Garcia's email address?

Vanessa Garcia's email address is vg****@****ces.com

Who are Vanessa Garcia's colleagues?

Vanessa Garcia's colleagues are Gianluca Ghiselli, Rutendo Gotora, Matthew Vilain, Msc, Mathew Najjar, Spencer Edgerton-Smith, James Rowe, Marcus Blackden.

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