January 2003 – Current - H A Business Solutions Ltd Bournemouth (permanent position) Co-Director – still active but only limited hours per week Original Duties: -• Initiated start-up of HA Business Solutions, including company registration, VAT registration, and PAYE registration.• Managed company accounts, including management accounts, PAYE, and end of year preparation.• Manage resource scheduling of company and sub-contract resources.• Managed creation of marketing materials, including web site tenders and web site content creation.• Manage bidding for prospective contract work.• Ensuring compliance of company records and company director obligations.• Web content creation using XML for eLearning system.Limited Duties: -• The last couple of years we downsized the company. My role was to resource for James Hamilton-Adams only and complete any director duties. We signpost all management accounts to a firm of accountants therefore only limited hours with HA so I could pursue with my studying at Bournemouth University.

I volunteered up to two days a week with Personal Support Unit (PSU) at Bournemouth Courts which supported clients in family and civil proceedings who provide free support and guidance for people who are unsure about the court system, or facing it alone. I attended hearings with people who are unsure about the court process or who want emotional support and can help people understand rulings or directions given regarding their next hearing. I heard queries from people who came in with a legal issue or want support as to how to begin legal proceedings or fill out forms or respond to statements against them. PSU provided trained volunteers to give independent assistance to people facing proceedings without legal representation in the family and civil courts and tribunals. This included assisting clients to complete relevant court forms and taking notes whilst accompanying them to any court hearings. I have attended training courses run by solicitors, specialising in family and civil law, on court procedures and how to complete application forms such as the C100, C1A, C79, Non-Molestation, D08, NI and N244 forms which we often complete on behalf of clients

In addition, I also volunteered one day per week with Citizens Advice Bureau (Bournemouth Town Hall) for two years. I advised clients on a wide range of issues, ranging from housing to debt, to state benefits to employment. In my role as an advisor, I covered some of the following areas: - - Identifying what a client’s key problem is, such as housing, benefits relationships, or employment, and helping them understand self-help information so the client can act for themselves. . helping clients with ending relationship issues (ending a marriage) and children- helping clients with benefits issues e.g., applying for PIP or ESA applications or helping them with appeals.· helping a client with debts to work out a reasonable rate of repayment (by completing a debt pack) and supporting them to negotiate this with creditors and assessing if they are entitled to any benefits to improve their income. · interviewing a homeless client to find out what their housing options are and helping the client decide their next steps (either Shelter or the council for emergency housing) · interviewing a client that has been sacked and finding out whether they have lost their job unfairly or not (using CAB system or signposting to ACAS and any benefits they would be entitled to or local solicitor to discuss employment tribunal process to see whether they have a claim. These volunteering experiences has taught me a wide range of communication skills, such as interviewing clients, excellent telephone manner when representing client to third parties, and excellent written and oral communication skills.