Vanessa Hancock Email and Phone Number

-Interact with referral sources, adult child influencers and potentialresidents by developing and maintaining rapport, demonstratinginterpersonal sensitivity to establish a relationship and continue the salesprocess.-Conduct presentations (assisted living, memory support, and skillednursing) to prospective residents and/or family members, referral sourcesand community. Participate in community marketing and sales events.-Anticipate, probe, and identify customer’s needs, eliciting ideas, feelingsand perceptions.-Conduct assessments of potential residents to determine appropriatenessfor admission. Communicate with other department managers asnecessary in relation to the assessment and tour process.-Manage weekly sales and marketing reports.-Educate professional referral sources and key decision makers in theprimary and secondary markets. Pre-qualify referral sources to determinetheir ability to send qualified leads to the community.-Maintain an accurate, complete, and up-to-date database, in REPS, ofreferral and lead contacts activity.-Keep updated on relevant operational, competitive, and communityinformation in order to respond effectively to residents, prospects,families, and the general public.

-Develop and maintain relationships with physicians, case managers, socialworkers, nursing staff and office personnel.-Identify key referral sources to efficiently focus efforts on quality contacts.-Educate referral sources on services provided through presentations andliterature.-Assess patient qualifications prior to admission.-Meet with patients and families to explain hospice benefit and signnecessary election documents.-Obtain information vital to patient admission from medical facilities andphysician’s offices.-Follow up with referring physicians and facilities to obtain signed orders.-Participate in health fairs and community events to maintain a presence inthe medical community.

-Assisted with scheduling patients and nurses.-Assured patient’s questions and concerns were addressed.-Managed office during move from Alice, TX to Corpus Christi, TX.-Assisted with health fairs and community events.-Followed up with physician offices to obtain signed orders.