Vanessa Harri Email & Phone Number

Toronto, Ontario, Canada

· Provide customer support to over 1.5 millions customers via phone and email· Handle customer escalation and complex problems, de-escalating the situation and working with the customer to find a solution· Educate customers on our system and products· Troubleshot technical issues, missing funds/payments, account management issues· Coordinate with various teams to ensure currency transfers follow regulatory guidelines to protect the company and the customers· Look for ways to simplify our business process to improve common pain points for our teams and the customers· Train new team members· Create email templates for the team to use when replying to common questions via email

Toronto, Ontario, Canada

· Provided customer support via phone, chat and email on how to use the platform and products· Educated customers on investing in the stock/crypto markets· Averaged 30 customer interactions solved per day, with customer experience rating of 90% satisfaction· Cross trained and assisted the Tax team with customer questions during the tax season to help with backlog· Raised product bugs or UI issues to our engineering team for review using JIRA· Helped team members with questions

Mississauga, Ontario, Canada

· Assisted customers via email and phone with product inquiries, handled product complaints, and store complaints· Worked with various teams to investigate foreign objects found in products · Managed responses to customer comments/complaints on social media platforms with over 50K followers· Facilitated floral delivery orders received from FTD network for all our stores in Ontario and investigate claims on non-delivery on floral arrangements

Toronto, Ontario, Canada

· Worked to automate daily processes to save time and be more efficient· Maintained relationships with our business stakeholders, and external compliance departments· Worked with the business stakeholders to identify applications that hold non-public data and created assisted in updating the insider trading policy · Lead a small team through annual regulatory audits

Toronto, Ontario, Canada

· Communicated with employees to successfully integrate them into the Compliance program· Provide training on an ongoing basis to employees, on the compliance system, and their responsibility to comply with the Insider Trading policy · Review employee trades to ensure compliance to the policy

Mississauga, Ontario, Canada

· Communicated with customer’s to help guide them in making financially sound decisions· Completed credit application, and provided technical support for online banking issues· Escalation resolution for customers with concerns of various departments

Mississauga, Ontario, Canada

· Took inbound calls to assist customers with their daily banking needs and provide additional sales solutions when needed

Brampton, Ontario, Canada

· Assisted customers with their daily banking, provided sales solutions · Conducted daily team huddles· Assisted in coaching sessions with CSRs to provide them with other methods of achieving sales targets and increasing their product knowledge · Assisted District Manager with Branch Audit reporting- to prepare for upcoming external audit· Trained new staff Customer Service Representatives· Ordered cash supply for ATM, and branch supply weekly