Vanessa Hernandez Email and Phone Number

Handling sensitive information s and emails regarding CR, creating reports with accouting information focusing on the riskt that this may present to the company in terms of CR or customers exposure to unpleasant material

Provide phone,email and chat customer support. Resolution of complaints at first point of contact to resolve problems such as: wrong orders, delivery issues, payments, warranties, exchanges and refunds. Deliver excellent customer service when offering advice in a professional and efficient manner. Answer emails with sensitivie information from sellers, corresponding to legal causes and issues.Making decision for deleting information under copyright from platform.Handling… Show more Provide phone,email and chat customer support. Resolution of complaints at first point of contact to resolve problems such as: wrong orders, delivery issues, payments, warranties, exchanges and refunds. Deliver excellent customer service when offering advice in a professional and efficient manner. Answer emails with sensitivie information from sellers, corresponding to legal causes and issues.Making decision for deleting information under copyright from platform.Handling of sensitive documentation regarding copyright issues. Show less

-Graphic design on ads and social media for the different business that the company had, like: Phat Daddy’s (food & catering restaurant), NapturalKidz (Hair Products).

-Part of the creative team, responsible for editing and illustrating school books and design for print advertising for the school and other events and activities.-In charge of content administration in the Villaeducation.mx portal aimed at teachers and students of the system. - Advertising design (tarps, advertisements, flyers and brochures)-Jr web developer, design, coding and improving websites for the operation and organization of the company. (PHP,MySQL)

-Responsible for transcribing cms language texts and upload them to website for online sales. -Monthly editor of bimonthly newsletter.-Social media, design, scheduling & management.