Vanessa Hernando Cristobal Email & Phone Number

Berlin, De

Berlin, Germany

- Assistant to CEO- Client Relationship management and control - Clients on-boarding and technical support- Contract management - Handling of office processes in a team- General secretarial tasks- Preparation of general correspondence and presentations- Revision and formatting of documents

Berlin

-Managed travel arrangements and logistics for groups up to 1000 delegates.-Delegate management and on-site assistance in conferences and incentive travel.-Negotiated and contracted group fares for flights, charters, rail and hotels. -Budget management, financial reconciliation, and invoicing.-On-board and new starters training. Remarkable achievements:• Managed travel logistics for 1000 delegates for a 2 days meeting in Cardiff travelling from all over Europe on a variety of means of transportation: Charter, group flight, coach, and rail.• Managed Partners Conference for 100 layers achieving a 50% revenue on a £250.000 project at the same time as 85% client satisfaction. • Loss of revenue cut by 30% achieved through creative thinking to avoid full Group fares cancellation fee.

London

-Managed travel arrangements and logistics for groups up to 1000 delegates.-Delegate management and on-site assistance in conferences and incentive travel.-Negotiated and contracted group fares for flights, charters, rail and hotels. -Budget management, financial reconciliation, and invoicing.-On-board and new starters training. Remarkable achievements:• Managed travel logistics for 1000 delegates for a 2 days meeting in Cardiff travelling from all over Europe on a variety of means of transportation: Charter, group flight, coach, and rail.• Managed Partners Conference for 100 layers achieving a 50% revenue on a £250.000 project at the same time as 85% client satisfaction. • Loss of revenue cut by 30% achieved through creative thinking to avoid full Group fares cancellation fee.

London, United Kingdom

-Managed group travel enquiries. -Produced contracts for group reservations.-Group ticketing deadlines and group fares negotiation -Produced feasibility studies and wrote proposals. -Financial reconciliation and invoicing.Remarkable achievements:• Full familiarisation with new systems such as Galileo GDS within a month.• Understanding and implementing Terms and Conditions for Group Travel contracts.• Using my intercultural capabilities on my first full English job.

London, United Kingdom

- Managed Business Travel for a Global Pharma Company Travel Desk for Spain and UK.- Completed travel itineraries by telephone, email and self-booking tool and high touch reservations for VIP travellers using Sabre GDS.- First contact agent with Travel Manager and Account Manage for the Spanish market - Resolved written and verbal complaints. - On-board and new starters training.Remarkable achievements:• Created a good report with the client´s Travel Manager for the Spanish market.• 90% reduction on traveller’s complaints and improved service levels of client satisfaction by 50% with the Spanish market.• Intercultural integration within nationalities all over Europe achieving bilingualism English-Spanish

Barcelona Area, Spain

- Managed Torres Winery ‘Bodegas Torres’ Implant - Managed travel requirements of employees worldwide by organising itineraries, meetings, visa applications and hotel reservations, issuing tickets, calculating refunds and invoicing. Remarkable achievements:• Maintained the same high level of service whilst going through Melià Viatges merge with Viajes Iberia.• Build a good rapport with Bodegas Torres employees.

Barcelona Area, Spain

- Organised adventure travel worldwide, both for individual as well as groups.- Presented the destinations to potential clients in organised meetings at the office. - Created content for yearly catalogue, with written and own graphic material. - Negotiated with tour-operators and airlines Remarkable achievements:• Organised presentations to introduce destinations to potential travellers with a 50% return in new bookings.

Barcelona Area, Spain

Offering first-class administrative support to the travel department.

Barcelona Area, Spain

Dealing with customers, selling leisure holidays, booking tickets and sourcing deals

Barcelona Area, Spain

Overseeing cargo loading, passenger distribution on plane to meet structural limits

Barcelona

Selling tickets and assisting passengers at ticket desk at Barcelona airport.

Barcelona Area, Spain

Overseeing cargo loading, passenger distribution on plane to meet structural limits.