Nordstrom (Store & Supply) • Create Offer Letters• Duplicate Checks • Background Checks• Welcome Letters• Managed requisitions• Pull data from tracker• Creating folders, keeping process organized • Search requisitions • Modify requisitions when needed• Review candidates • Monitor offer letter responses • Send reminders requesting candidate’s response to offer letters and background applications• Rescind offers when candidates decline the offer at any point or no response during the process• Once offer letter requirements have been completed move over to ‘Awaiting Action’ and notify hiring manager• Monitor New Hire Orientation schedule and provide notifications and reminders to new hires• Provide confirm New Hire Orientation attendees list to management• Reschedule new hires orientation dates when needed• Confirm candidates have an APIS clearance • Contact background screening unit for updates on prolonged background checks• Contact Background Escalations unit for decisional backgrounds updates• Troubleshooting issues candidates experience when completing any portion of the recruitment process • Monitor and update candidate trackers• Send email blast reminders to candidates/new hires

LifePoint Healthcare• Research• Collecting contact information for candidates for the Health Industry • Providing progress to Manager for recruiting • Contacting potential candidates• Interviewing Candidates• Setting follow-up calls and appointments• Provide candidates interested in positions

Nordstrom • Create Offer Letters• Duplicate Checks • Managed requisitions• Background Checks• Welcome Letters• Pull data from tracker• Creating folders, keeping process organized • Search requisitions • Modify requisitions when needed• Review candidates • Monitor offer letter responses • Send reminders requesting candidate’s response to offer letter• Once offer letter requirements have been completed move over to ‘Awaiting Action’ that notifies hiring manager

MSP• Ensure that customers receive the highest level of support.• Managed requisitions• Dedicated to supporting the expectations and requirements of internal and external customers.• Point of contact between the customer's and supplier's management.• Creating and managing Statement of Work (SOW) requests, verifying all information required is provided and correct.• Providing program management skills of communication, time management, organization and planning to successfully achieve program goals and objectives.• Attend weekly teams calls with team receiving updates on any pending assignments, addressing any issues.• Provide weekly end date report• Escalate any issues as they occur to ensure a quick resolution • Perform all functions of the off-boarding process including immediate and other terminations.• Monitor invoices weekly• Periodic status checks with customers and team • Processing requisitions, offers, adjustments, onboarding, and off boarding tasks.• Create, review, and provide weekly reports as needed; resolving any issues encountered.• Supplier/Manager calls for any questions or concerns• Provide answers/solutions to inquiries received through email box.• Escalate to leadership and work with team when needed to ensure that any issues are resolved quickly.• Provide diligent service to exceed client's satisfaction and expectations.

•Greet Customers arriving at the car dealership.•Showcase the dealership’s vehicles and explain their features and warranties.•Answer customer questions regarding the cars, financing, and purchase process.•Accompany customers on test drives, collecting licenses and documentation beforehand per best practices.•Negotiate car prices and trade-in values for customer’s vehicles.•Coordinate with the finance department to determine each customer’s financing and ownership options.•Contact past customers to ensure they are satisfied with their vehicles.

Covered California•Team lead for technical issues.•Resolve enrollment discrepancies from paper applications, manual verification documents, CA state exemption applications and escalated consumer calls.•Team lead for Business Operations staff.•Researched, calmed and rapidly resolved customer conflicts to avoid escalation to Manager.•Provide thorough training to new hires.•Receiving and making telephone calls to finalize consumer enrollments.•Screen and interview individuals for Medi-Cal eligibility referring customers to appropriate county if applicable.•Accessing various information systems which contain protected enrollee information, including federal tax information, protected health information and personally identifying information.•Assist staff with escalated consumer paper applications.•Evaluates, identifies and resolves more difficult and in-depth consumer application enrollment issues.•Possess, acquire, and maintain the technical and business expertise required to complete tasks effectively and to create helpful customer solutions; demonstrates an understanding of new information and continually strives to build knowledge; stays current with broadcast messages, emails, and other written materials.•Backs up the unit staff as assigned or when workload volumes are high, responds to customer inquiries received through Manual Work Stream, through inbound and outbound calls; handles customer questions, complaints, and requests using business knowledge, professionalism, and efficiency to maximize one-call resolutions. •Performs caller verifications and records details of inquiries and actions taken to resolve each request; accurately determines best course of action to meet the caller's needs.•Responsible for sharing information and ideas with co-workers to maintain an environment conducive to learning and supports cohesive team atmosphere; compiles, develops and submits team meeting agenda topics and discussion materials to my manager.

Bureau of Security & Investigative Services•Process and maintained exceptional processing times for all employee renewals; Online, Mailed-in and Automatic Remittance Processor slips.•Delivered an exceptional level of service to each customer by listening to concerns and answering questions.•Accomplished reducing employee renewal processing time within two weeks.•Resolved customer's issues over the phone regarding applications, processing, status and licensing issues daily.•Researched, calmed, and rapidly resolved customer conflicts.•Provide thorough training to new hires.•Implemented employee initial and renewal application procedures requested by Bureau Chief.•Answer and respond to incoming calls from phone queue. •Maintained up-to-date knowledge of policies and procedures.•Assisting applicants and registrants with their application status using DCA Consumer Affairs System (CAS), Applicant Tracking System (ATS) and new system BreEZe.•Respond to inquiries based upon CAS, ATS and BreEZe along with knowledge of BSIS regulations, policies and managed several license types.•Receive, review, sort, research and input data for initials and renewals for employee license types.•Notify applicant by mail that their fingerprints were rejected including the "Notification of Fingerprint Reject".•Maintain confidentiality and discretion due to the nature and sensitivity of documents handled and information.•Evaluate documents submitted by applicants and obtained by law enforcement agencies and the courts relative to procedures.•Prepare refund and transfer requests.•Order duplicates, renew registrations, respond to email inquiries. Update addresses.•Link license and registration clearances through DOJ interface received from DOJ and correct unmatched fingerprint response issues.•Draft deficiency letters and send to applicants/registrants.•Prepared, processed and managed electronic and ink rolled Fingerprints for background checks

Allied Aviation at Sacramento International Airport• Communicated with Pilots regarding desired fuel• Monitored fuel gauges to avoid over fueling• Filled and refilled assigned fuel trucks with proper amount of Jet-A fuel• Reported amount of Jet-A fuel used from truck to Supervisor• Reported amount of Jet-A fuel requested by pilot to Supervisor• Maintained a clean safe fuel truck• Reported any issues to maintenance• Backup for other fuelers that couldn't finish filling in the time given• Aided in the cleanup crew for over fueled aircraft spills