Vanessa Kang Email & Phone Number

Singapore

Shanghai, China

Established in February 2024, MoonBakes specialises in artistically themed baked treats like brownies and cupcakes. From concerts to corporate gatherings, our mission is to provide high-quality, uniquely tailored treats that spread love and joy with every bite.

Singapore

• Startup Immersion Project (SIP) is an internship organised by Global Entrepreneurial Internship Programme (GEIP), for students taking Entrepreneurship PLP
• Conducted detailed market research on Indonesia’s B2B E-Commerce Market Opportunity to aid startup with their expansion
• Worked with 4 other Ngee Ann students to perform data and competitor analysis for Indonesia’s Industrial Sector
• Devised feasible action plan to help achieve their goal of quadrupling its workforce of 60 employees and expanding its services to South East Asia

• Conceptualised customised fashion grab bags (preloved apparel and handmade jewellery) by understanding customers’ preferences, earning a healthy profit margin of around 30% per bag
• Streamlined product-onboarding process by creating a systematic product photography and listing procedure, enhancing product visibility and making storefront look more appealing
• Efficiently utilised Carousell Business Analytics tool to monitor sale trends and optimise listing performance
• Planned and executed marketing campaigns on Facebook and Instagram, boosting grab bag sales by 50%
• Delivered clear and timely communication to customers across 56 transactions, obtaining a “Highly Responsive” title with 100% 5-star reviews

• Promoted UOB’s 3.95% p.a fixed deposit event to account holders, contributing to a 16% increase in fixed deposit account opening in the span of 7 months
• Effectively communicated with customers, educating them on the interest rates and eligibility criteria, while adeptly scheduling VIP customers' appointments with personal bankers
• Provided ad-hoc services including queue management and personalized assistance with ATM transactions and housing loan grants with UOB Private Home Loan.
• Enhanced customer satisfaction by promptly resolving issues and creating a seamless banking experience

• Abided by standard operating procedures (SOP) and adhered to fixed time limit, while maintaining a high level of precision in online order fulfilment
• Achieved a remarkable average of 8s per item picked, showcasing exceptional speed and efficiency
• Worked closely with Warehouse Manager to manage logistics, ensuring the processing and restocking of inventories aligned with the purchase order and in-store policies

Singapore

• Conducted data entry with Excel, achieving an average accuracy rate of 98%
• Calculated and processed worker’s wages with attention to detail, resulting in 0 payroll errors
• Performed other adhoc duties like processing invoices, contributing to 20% reduction in processing time

Diploma Of Education, Business Studies

Activities and Societies: ∙ BA Cares | Vice President (Internal Affairs) ∙ BA Social Media Team | EXCO ∙ Rotaract Club | Sub-Committee.

Minor In Global Readiness

Diploma Plus, Quantitative Methods & Economics (Cqme)

Offered exclusively to NP School of Business & Accountancy students, this programme allows students to acquire additional knowledge to.

Diploma Of Education, International Trade And Business

Gce O Levels

Activities and Societies: Pixel Playhouse Achievements: ∙ MOE Edusave Award for Achievement AY 18/19 Leadership and Competitions: ∙.