Leading the development of the Doctify Commercial Product across UK, EU and APAC markets.Collaborating with cross-functional teams including design, engineering, marketing, sales and customer success to brainstorm; define product requirements and KPIs to drive growth and product engagement.Managing relationships with key business stakeholdersDeveloping and communicating the product roadmap to the entire organisation, ensuring alignment with business goals and customer… Show more Leading the development of the Doctify Commercial Product across UK, EU and APAC markets.Collaborating with cross-functional teams including design, engineering, marketing, sales and customer success to brainstorm; define product requirements and KPIs to drive growth and product engagement.Managing relationships with key business stakeholdersDeveloping and communicating the product roadmap to the entire organisation, ensuring alignment with business goals and customer needsMonitoring market trends, competitive landscape, and customer insights to identify new opportunities, and drive product innovation.Using data analytics and metrics to measure product performance and optimising user experiences.Conducting user research and gathering feedback to inform product decisions, resulting in specific improvements or positive impact on existing features such as the Doctify review tool which with a small tweak has seen a 30% increase in review collections across the 5 markets Doctify operates in. Show less

Working closely with the Head of Customer Success to build the customer success experience for our mid-market clients: clinics and hospitals including processes, milestones, communication, customer mapping, upsell strategies and product loop feedback. This work will be used and deployed globally, in the UAE, Austria, Germany and Australia.Responsible for a vast portfolio of Mid Market clients focusing on product engagement, website optimization and user experience from the entirety of their… Show more Working closely with the Head of Customer Success to build the customer success experience for our mid-market clients: clinics and hospitals including processes, milestones, communication, customer mapping, upsell strategies and product loop feedback. This work will be used and deployed globally, in the UAE, Austria, Germany and Australia.Responsible for a vast portfolio of Mid Market clients focusing on product engagement, website optimization and user experience from the entirety of their relationship with Doctify.In charge of retention and growth of all clinics and hospitals through upsells and cross-sells opportunities. Creating collaboratively strategies and processes building the Doctify customer success experience.Supporting the international teams (UAE, Austria, Australia and Germany) with creating and implementing processes to scale the customer success work and tasks.Working closely with the Product Team to continually improve and adapt Doctify's products through user feedback, AB testing, user experience analysis and process development.Patient Advocacy work. Show less

Responsible for a vast portfolio of clients (healthcare specialists) focusing on product engagement, website optimization and user experience from the entirety of their relationship with Doctify.In charge of clients' retention through engagement campaigns, touchpoints and regular communication. Created collaboratively with the Head of Customer Success what the customer success experience looked like including strategy, processes, milestones, communication etc which was then rolled out… Show more Responsible for a vast portfolio of clients (healthcare specialists) focusing on product engagement, website optimization and user experience from the entirety of their relationship with Doctify.In charge of clients' retention through engagement campaigns, touchpoints and regular communication. Created collaboratively with the Head of Customer Success what the customer success experience looked like including strategy, processes, milestones, communication etc which was then rolled out globally. Show less

Responsible for having developed and implemented an onboarding strategy that was tested on the entire client portfolio at the time (1000+ clients) and adapted on enabling Doctify clients (consultants, clinics and hospitals) to collect reviews online efficiently. The processes created are still being used and have been implemented globally (UAE, Austria, Germany and Australia).Onboarded and supported all new clients and their support team with using Doctify Account managed all new… Show more Responsible for having developed and implemented an onboarding strategy that was tested on the entire client portfolio at the time (1000+ clients) and adapted on enabling Doctify clients (consultants, clinics and hospitals) to collect reviews online efficiently. The processes created are still being used and have been implemented globally (UAE, Austria, Germany and Australia).Onboarded and supported all new clients and their support team with using Doctify Account managed all new Doctify clients for the first 6 months of their membership through a tailored customer success journey and support.Trained and accompanied an onboarding team of 7 people during the pandemic to help with onboarding an influx of clients Worked closely with the Sales, Sales Development and Product Teams to continually improve Doctify's products through understanding the type of clients we worked with, what mattered to them etc. Conducted AB testing, process development and user experience analysis to support the organisation's growth. Show less

Leading and supporting a team of 4 full-stack software engineers delivering product improvements on the CYF educational platform. Facilitating the success of the project through scrum duties with daily stand-ups, retrospectives, managing timelines, resolving problems and coaching team members on Agile and Scrum software development and processes framework. Identifying problems working on a framework for the tech team to prioritise what needs doing, keeping the user at heart. Working… Show more Leading and supporting a team of 4 full-stack software engineers delivering product improvements on the CYF educational platform. Facilitating the success of the project through scrum duties with daily stand-ups, retrospectives, managing timelines, resolving problems and coaching team members on Agile and Scrum software development and processes framework. Identifying problems working on a framework for the tech team to prioritise what needs doing, keeping the user at heart. Working with developers and tech leads to understanding production constraints, adjustments and capabilities addressing any issues that arise during product testing in the staging environment before deployment.Organising user testing sessions, using data writing requirements from user’s feedback to help with goal setting and prioritising product improvements.Liaising directly with the client to keep them in the loop of the project, attending weekly product meetings with CYF founder, designer, senior engineers and internal stakeholders to discuss and prioritise features, improvements that would add value to the business. Show less

Providing consultancy in Marketing, Training and Coaching, People Management, Project Management and Event Planning for Non Profit organisations and Corporates. In the Corporate field I have worked in the Tourism Industry in Oman, Dubai and Qatar and consulted for a Training Centre project in South Africa. I have specialised also in developing organisations' culture focusing on how to improve staff morale and helping them to reach their full potential.

Responsible for supporting and managing Corporate fundraising income by maintaining existing corporate partners and securing new corporate supportersCreating bespoke fundraising activities for existing partners, maximizing engagement and revenueOrganised networking events for corporate partners

Fundraising:Set up a yearly strategy (including a set budget) focusing on Corporate, Community and Challenge Events fundraising.Managing fundraising projects and campaigns, accounts and activities nationally including: Christmas, Direct Marketing and digital campaigns.Responsible for creating and maintaining corporate partnerships with companies like HSBC, BT, Scotia Bank, Lloyds, Fidelity, Flying Tiger Copenhagen stores and most recently Google.Establishing relationship with… Show more Fundraising:Set up a yearly strategy (including a set budget) focusing on Corporate, Community and Challenge Events fundraising.Managing fundraising projects and campaigns, accounts and activities nationally including: Christmas, Direct Marketing and digital campaigns.Responsible for creating and maintaining corporate partnerships with companies like HSBC, BT, Scotia Bank, Lloyds, Fidelity, Flying Tiger Copenhagen stores and most recently Google.Establishing relationship with local schools, churches, mosques, WI’s and Round Tables and delivering presentations.Writing bids and Pitching in line of key objectives, targets and projects to corporate and external parties.In charge of developing Challenge Events regionally and nationally. Doubled the number of income and participants in 2015 and 2016. In charge of acquisition and retention of individual donors.Fostering:Provide direct support to Fostering Services in relation to Foster Carer recruitment and retentionContinue to raise profile within agreed geographical target areas, including fostering events and the development of local community links Support the planning and delivery of various events in the West Midlands, Essex and London Develop and facilitate carer ‘support and recruitment hubs’ Link with local authority Show less

Lead and manage all fundraising campaigns regionally and nationally, including: Christmas, Direct Marketing and digital campaignsCreate all marketing tools for fundraising, including supporting literature, newsletters, and fundraising webpages.In charge of social media for fundraisingDevelop community relationships in areas where fostering is growing. Organising fundraising events to embed the organisation in local communities all over the UK.In charge of challenge events… Show more Lead and manage all fundraising campaigns regionally and nationally, including: Christmas, Direct Marketing and digital campaignsCreate all marketing tools for fundraising, including supporting literature, newsletters, and fundraising webpages.In charge of social media for fundraisingDevelop community relationships in areas where fostering is growing. Organising fundraising events to embed the organisation in local communities all over the UK.In charge of challenge events around the country. Getting supporters taking part in the challenges, managing places, supporting the people taking part in those, responsible for the marketing campaign around each events by developing an online engagement.Manage volunteers as well as corporate relationshipsEstablished and Maintained successful Corporate Partnerships with Google, HSBC, Lloyds, Scotiabank, BT, Sainsburys and Flying Tiger Copenhagen (Tiger Store) in London and the West Midlands Show less

Providing a bespoke administrative support to the Head of Corporate Strategy Development who project manages the development and roll out of the new five year Corporate Strategy Framework of the British Red Cross. Part of the Engagement team rolling out the Strategy nationwide, provided tools and support for forums, conference and meetings with Red Cross Staff and Volunteers.

Working with the Community Fundraiser on managing the internal and external fundraising campaign. Liaising with existing and new Red Cross Week champions to encourage them to engage staff in fundraising activities during the week.. Responsible for a number of events as part of the weekly programme of events.Contribute to fundraising resources and communications.Worked on a recruitment campaign of Volunteer Bucket Collectors to cover the London area. Liaised with Volunteer… Show more Working with the Community Fundraiser on managing the internal and external fundraising campaign. Liaising with existing and new Red Cross Week champions to encourage them to engage staff in fundraising activities during the week.. Responsible for a number of events as part of the weekly programme of events.Contribute to fundraising resources and communications.Worked on a recruitment campaign of Volunteer Bucket Collectors to cover the London area. Liaised with Volunteer Centres, Private Volunteer Recruitment Agencies etcThis is a project support type of role for The British Red Cross donation week taking place in May, where various events took place around London. In June (10th till the 15th of June 14) we opened a pop up shop in Shoreditch Boxpark for 6 days where we were selling designers, high street and vintage items. I was in charge with liaising with the designers, cataloguing and pricing all the items as well as solely in charge of the Social Media Advertising (including Twitter, Facebook and Linkedin)Below are the medias talking about the eventhttp://www.boxpark.co.uk/britishredcrosspopup/#_http://www.marieclaire.co.uk/news/fashion/546516/the-brand-new-pop-ups-officially-making-shopping-guilt-free.html#index=1http://www.keungzai.com/blog/2014/06/04/keungzai-donates-to-british-red-cross-pop-up-shop-at-boxpark/http://www.fashionunited.co.uk/fashion-news/design/giles-deacon-supporting-british-red-cross-pop-up-2014060921372http://byrogue.co.uk/blog/2014/06/11/red-cross-pop-up/https://twitter.com/CyberFundraiser Show less

Provide a first class service to VIP and Corporate clients based around the globe.Assisting with a a variety of lifestyle & leisure-related requests.Liaise Clients with Providers specialised in the leisure sector and tourism.Work with French and English speaking clients.

Deliver fast, efficient, knowledgeable services to an account portfolio of high value Visa customersWork with clients to establish a framework of individualized incentivesProvide a tailored concierge type of service to each of the VIP clientsClient profilingLiaise Clients with Providers specialised in the leisure sector and tourismProject Management

• Assistant project manager in creating communication materials for a yearly competition called the Student Design Challenge• Creation of fundraising material to attract media attention• In charge in establishing contacts with universities in the Mena region (Middle East and North Africa)

Teaching in a school/nursery a class of 20 children.Building my own lesson plans.Project Managing extra curriculum activities from conception, advertising to realisation.Managing a team of 5 assistants within my classroom.

Ambassador to international delegates, singly responsible for French-speaking representativesDesignated host to VIPs: UN Secretary Christiana Figuerez, Heads of States, Diplomats, PressSpecially assigned as a group of three volunteers to provide information for the Momentum for Change, Women for Results forumManaged a team of five volunteers, including task assignment and training

• Conducted research and wrote reports, communicated data’s by liaising with other bureaux and agencies, got involved in media campaigning.• Project managed local issues by creating surveys then after answered, analysed them, created graphs and visuals and wrote reports to be sent to local MP’s and organisations.Ran various successful projects from the research side to the delivery, linked with external organisations and stakeholders and by collecting key data’s then provided accurate… Show more • Conducted research and wrote reports, communicated data’s by liaising with other bureaux and agencies, got involved in media campaigning.• Project managed local issues by creating surveys then after answered, analysed them, created graphs and visuals and wrote reports to be sent to local MP’s and organisations.Ran various successful projects from the research side to the delivery, linked with external organisations and stakeholders and by collecting key data’s then provided accurate informations regarding the ongoing projects and initiatives taken. • Broadcasting on a local radio (Bro Radio), choosing the subject on a weekly basis, research it and make sure the presenter has all the information to be able to answer questions. • Analysed other charity work on Patronage, found various patrons willing to participate. Looked at various means for fundraising and how to implement those. • Strategised, fundraised and searched for potential sponsors for events worked directly with the Board of Trustees. Found and profiled potential donors, established and developed an ongoing relationship.• Covered PR and external communication. Show less

Crime Recording Senior Operator • Taking deposition from victims and ensuring all relevant information is made available to them on victim support services. Verbal and written translation for French native victims.• Supporting Police officers and sergeants in recording crime incidents and creating and updating criminal records using national database.• General administrative tasks i.e. email, telephone enquiries handling, filing etc.• Diversity Champion within the British… Show more Crime Recording Senior Operator • Taking deposition from victims and ensuring all relevant information is made available to them on victim support services. Verbal and written translation for French native victims.• Supporting Police officers and sergeants in recording crime incidents and creating and updating criminal records using national database.• General administrative tasks i.e. email, telephone enquiries handling, filing etc.• Diversity Champion within the British Transport Police.• Project managed and developed a strategy of how to improve staff morale by implementing the new directions taken. Show less

• Teaching English to beginners and intermediate classes between 10 to 15 students creating my own lesson plans and using my own materials.• Teaching business English to advance classes focusing on soft skills, customer service and presenting skills.

• Teaching English to a class of 12 children between the age of 6 to 12 focusing on vocabulary, speaking and listening methods using agreed material by the Polish Home Association.• Teaching advanced classes with grammar and business English.• Organising one to one tutorial and mentoring adults looking for jobs, providing them support with job applications, writing their CVs, Covering letters.• Offering empowerment sessions to adults helping them with basic information for settling… Show more • Teaching English to a class of 12 children between the age of 6 to 12 focusing on vocabulary, speaking and listening methods using agreed material by the Polish Home Association.• Teaching advanced classes with grammar and business English.• Organising one to one tutorial and mentoring adults looking for jobs, providing them support with job applications, writing their CVs, Covering letters.• Offering empowerment sessions to adults helping them with basic information for settling in the UK Show less

• Designed from A to Z an internal E-Newsletter, by collecting the sending all the information’s on a weekly basis.• Established and set up a marketing strategy with an appropriate marketing message to recruit volunteers. • Created tailored coaching packages for volunteers.• Worked on a recipe book for male cancer awareness, writing a proposal before finding sponsors to help with the printing cost, contacted various chefs from renowned restaurant and celebrities to participate and… Show more • Designed from A to Z an internal E-Newsletter, by collecting the sending all the information’s on a weekly basis.• Established and set up a marketing strategy with an appropriate marketing message to recruit volunteers. • Created tailored coaching packages for volunteers.• Worked on a recipe book for male cancer awareness, writing a proposal before finding sponsors to help with the printing cost, contacted various chefs from renowned restaurant and celebrities to participate and major actors, journalists and chefs agreed to work with me such as Michael Sheen, Timothy West, Stephen Fry, Matthew Wright, Ben Barnes, Tim Vincent, Ben Richards, Sean Biggerstaff, Lucie Jones and Von Essen Hotels group chefs.• Market research, creating/editing leaflets and brochures, project managing, writing and producing articles for potential donors.• Research surveys with local schools, GP and hospital facilities, and businesses to promote Tenovus’s services. Compiled data and information then write a report about Tenovus’ national impact.• Developed potential sponsors’ databases by researching and contacting established welsh businesses to achieve sponsorships.• Worked on Raiser Edge for major gifts and donations by updating donors’ information and tax reclaims, compiling information and profiling potential donors. • Being part of various fundraising events, raising money face to face and over the phone aiming for 5 figures donation using various fundraising method and techniques. Show less

Initially employed as a Customer Service Adviser then promoted to post of Team Leader with responsibility held for the daily management of a team of 15 advisers. Duties:- KPIs, Training and Coaching• Handling calls in French language with French speaker clients.• Delegated to manage complaint calls with billing, technical and various queries and go the extra mile to solve customer’s grievance.• Expert in providing high standard customer service and responsible to follow up on… Show more Initially employed as a Customer Service Adviser then promoted to post of Team Leader with responsibility held for the daily management of a team of 15 advisers. Duties:- KPIs, Training and Coaching• Handling calls in French language with French speaker clients.• Delegated to manage complaint calls with billing, technical and various queries and go the extra mile to solve customer’s grievance.• Expert in providing high standard customer service and responsible to follow up on customer complaints across the contact centre.• Managed team to achieve performance, KPI’s and sales targets, creating and delivering individual coaching to improve customers experience and exceptional service delivery.• PA to the team manager organizing his agenda, note taking in meeting, dealing with personal data, data research, project support, taking messages, preparing notes and power points for presentations, being part of the recruitment process. Show less

• Assisted in creation, production, distribution of touristic magazine and E-Newsletter.• Supported a team of journalist with proof reading as well as collecting information’s.• Participation in all events promoting France as a tourist country.

• Participated and managed of advertising campaigns for Carrefour Distribution, • Contributed to campaign including wines fairs, magazine and leaflet productions etc.