Vanessa Leach
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Vanessa Leach Email & Phone Number

Operations Coordinator at PLUS ES at PLUS ES
Location: Greater Sydney Area, Australia, Australia 7 work roles 2 schools
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Current company
PLUS ES
Role
Operations Coordinator at PLUS ES
Location
Greater Sydney Area, Australia, Australia
Company size
121 employees

Who is Vanessa Leach? Overview

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Quick answer

Vanessa Leach is listed as Operations Coordinator at PLUS ES at PLUS ES, a company with 121 employees, based in Greater Sydney Area, Australia, Australia. AeroLeads shows a matched LinkedIn profile for Vanessa Leach.

Vanessa Leach previously worked as Operations Coordinator at Plus Es and Contract Support Officer at Plus Es. Vanessa Leach studied at Northmead High School.

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Email format at PLUS ES

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PLUS ES

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Profile bio

About Vanessa Leach

I'm a highly experienced Customer Service Specialist with extensive knowledge of the Telecommunications Industry and a real passion for helping people and keeping up with technology.I’m customer focused, known for my devotion for providing a detailed service experience to all customers and love working in a team environment, contributing to overall team success. I'm excited by change and the chance to learn new skills.My strengths include, utilising various Social Media platforms to manage online customer complaints and enquiries, building strong relationships with customers and solving problems to reach a desired outcome for the customer while protecting the brand.

Current workplace

Vanessa Leach's current company

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PLUS ES
Plus Es
Operations Coordinator at PLUS ES
silverwater, new south wales, australia
Website
pluses.com.au
Employees
121
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Company profile
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7 roles · 24 years

Vanessa Leach work experience

A career timeline built from the work history available for this profile.

Operations Coordinator

Current
Plus Es
Jul 2019 - Present

Contract Support Officer

Plus Es

Sydney, Australia

Jan 2019 - Jul 2019

Social Media Response Specialist

Virgin Mobile Australia

Macquarie Park NSW

  • Provide end-to-end service and account management for customer enquiries and complaints on Facebook, Instagram, Twitter, Live Chat & Email via native platforms and Customer Relationship Management tools, Lexer & Right.
  • Manage social media based competitions and giveaways
  • Recognise and reward customer loyalty and brand advocatesAchievements in this role:
  • Consistently in the top 10% of performers in the team
  • Recipient of 12 service awards over multiple categories, including Team Work, Customer Focus and Challenger Spirit
  • Resolved over 90% of escalated complaints received via various channels, resulting in a reduction of referrals to external government bodies such as the Telecommunications Industry Ombudsman (TIO) and ACCC
Jun 2015 - Oct 2018

Differentiated Member Care (High-Value Customer Support)

Virgin Mobile Australia

Macquarie Park NSW

  • Inbound customer service cross-skilled for high-value customers
  • Tier 2 Technical Support, Billing and Account Management
  • Outbound marketing campaigns to add value for high-value customers
  • Outbound campaigns to welcome new customers to Virgin Mobile and ensure their services are set up
  • Outbound campaigns to NPS detractors to take on feedback and assist with their concerns to create promoters and brand advocatesAdditional work and achievements in this role:
  • Successful recipient of a secondment to launch a new offshore site as well as coach/develop and train new staff in the Philippines.
2010 - Jun 2015

Loyalty Representative (Customer Retention)

Virgin Mobile Australia

North Sydney, Australia

  • Tier 2 inbound customer service focused on retaining existing customers, managing complaints and processing upgrades
  • Outbound campaigns to migrate customers from the SIM+ and M8 base to Virgin Mobile
  • Outbound campaigns to retain and add value for prepaid and postpaid customers
  • Outbound campaigns to upgrade postpaid customers
Feb 2009 - Aug 2010

Technical Support Representative

Teletech

Pennant Hills, Australia

  • I initially started my employment at Teletech in 2005 as an ADSL Technical Support Representative for Telstra's Bigpond product. From there, I later joined the Business and Satellite team where I was cross trained to.
  • Business Dial Up
  • One Way Satellite Broadband
  • Two Way Satellite Broadband
  • Big Pond Music
Feb 2005 - Jan 2009

Checkout Operator & Retail Assistant

Big W

Winston Hills NSW

2002 - 2005 ~3 yrs
Team & coworkers

Colleagues at PLUS ES

Other employees you can reach at pluses.com.au. View company contacts for 121 employees →

UF Umar Farook Umar Farook Colleague at Plus Es Greater Sydney Area, Australia View → NB Nathan Boyd Nathan Boyd Colleague at Plus Es The Rocks, New South Wales, Australia, Australia View → AM Andrew Mcvey Andrew Mcvey Colleague at Plus Es Greater Sydney Area, Australia View → BJ Brendan James Brendan James Colleague at Plus Es Greater Sydney Area, Australia View → JM Julie Mason Julie Mason Colleague at Plus Es Yallambie, Victoria, Australia, Australia View → MC Matt Cahill Matt Cahill Colleague at Plus Es Australia, Australia View → DS Diego Silva Acevedo Diego Silva Acevedo Colleague at Plus Es Greater Melbourne Area, Australia View → SG Simon Green Simon Green Colleague at Plus Es Greater Sydney Area, Australia View → MA Md Abdul Khan Md Abdul Khan Colleague at Plus Es Liverpool, New South Wales, Australia, Australia View → BM Blessing Mutsapata Blessing Mutsapata Colleague at Plus Es Greater Sydney Area, Australia View →
2 education records

Vanessa Leach education

Education record

Northmead High School

Certificate 1 In Retail Operations

Widebay Tafe

Activities and Societies: School Based Traineeship with BIG W In my last 2 years of High School I was successful in receiving a school.

FAQ

Frequently asked questions about Vanessa Leach

Quick answers generated from the profile data available on this page.

What company does Vanessa Leach work for?

Vanessa Leach works for PLUS ES.

What is Vanessa Leach's role at PLUS ES?

Vanessa Leach is listed as Operations Coordinator at PLUS ES at PLUS ES.

Where is Vanessa Leach based?

Vanessa Leach is based in Greater Sydney Area, Australia, Australia while working with PLUS ES.

What companies has Vanessa Leach worked for?

Vanessa Leach has worked for Plus Es, Virgin Mobile Australia, Teletech, and Big W.

Who are Vanessa Leach's colleagues at PLUS ES?

Vanessa Leach's colleagues at PLUS ES include Umar Farook, Nathan Boyd, Andrew Mcvey, Brendan James, and Julie Mason.

How can I contact Vanessa Leach?

You can use AeroLeads to view verified contact signals for Vanessa Leach at PLUS ES, including work email, phone, and LinkedIn data when available.

What schools did Vanessa Leach attend?

Vanessa Leach studied at Northmead High School.

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