My current duties revolve around managing the relationship between NAB and the portfolio of brokers. I provide support to brokers and liaise between them and the operational Home Lending teams, and take the additional steps to generate business and support broker education by conducting tutorials and webinars on NAB proposition and policy niches.

This role supports pricing decisions made as a result of market movements and RBA announcements. I aim to provide data insights that support and enable the monitoring of pricing initiatives for their impact on the portfolio, as well as market patterns that may signal opportunities to utilise pricing as a tool for growth. Integration of the Advantedge pricing strategy to support the wider NAB portfolio is also a key element of the role, requiring a strong understanding of the different platforms and data structures that the brand uses.

My responsibilities involved providing insights on Contact Centre data through monthly and weekly performance commentary, highlighting changes effected from brand or market activity, as well as providing recommendations for remediation or growth.

In this role, I have been responsible for the budgeting and forecasting process for the Shannons brand, as well as supporting the Underwriting, Pricing, Marketing and Contact Centre teams by providing performance data to guide where changes should be made to maintain the health of the business portfolio. Details of my role include:— Monitoring campaigns and price changes (eg. DUNAS), to quantify the effect on the market and assess the future profitability of other campaigns. This is an important process to maintain control over brand-relevant decisions and ensure long-term brand equity— Budgeting and forecasting, which involves working closely with Finance, Pricing and Marketing to assess current and prospective brand positioning so that SLT decisions can be made accordingly in a way that maintains balance across all the Suncorp Group brands— Providing data to the Shannons team for scorecards and contact centre support, and communicating insights in a way that can be understood by all the relevant stakeholders— Creating a RIF mix analysis script in SAS; all rated factors of a consumer products are individually analysed for profitability and growth. This allows a targeted approach when moving towards Loss Ratio goals and definite Pricing recommendations

In this program, I have worked through a number of rotations in different Melbourne Pricing teams, as well as exposure to Portfolio Analytics. My work has involved noting and anticipating changes in the market due to shifts in consumer behaviour and legislation changes, implementing and monitoring price changes, and brand reviews and risk assessment. Details of my job objectives are:— Testing rate book changes for Profin pricing, using SAS and VBA to ensure consistency between the results— Implementing and monitoring price changes, after thorough market research and analysis— Data support and case writing for campaign proposals— Brand performance reviews— Code remediation and user dashboard design for metrics— Intermediate level of SAS usage, with development in R and H2O scripting— Recruitment support by being a part of the interview process for new interns and graduates, as well as providing information to students at the Big Meet

In this position, my main tasks are to communicate information to everyone onsite regarding Workplace of Choice activities, Holden employee engagement initiatives and other important notices, as well as being involved with manpower planning and productivity calculations, and creating charts of the company’s progress using information from all the departments to feed into the Business Plan Deployment discussions. Additionally, I am a representative for the site in Corporate Affairs activities. Details of my responsibilities include:— Providing technical assistance and administrative support to the Site Operations manager. Some examples of this include putting together presentation packs for all-employee communication sessions and international communications, analysing raw data to highlight trends and pinpoint causation/correlation factors, and assisting with environmental changes — Co-ordinating Business Plan Deployment and GMS meetings. This also involves collating the metrics from each department and ensuring that all the information presented is accurate and understandable. — Representing the staff of the HSPO facility in Corporate Affairs by providing my input in communication strategy formulation with their interests in mind, and working towards building brand equity through employee engagement with the workplace.— Reviewing the value and degree of impact that process improvement proposals would have on the business and if implementation is feasible and worthwhile. — The calculation of labour productivity (measured by warehouse tasks per hour) and analysis to pinpoint improvement opportunities.— Organising Workplace of Choice events and coming up with ideas for engagement activities for all the salaried and hourly operators.

This role requires strong analytical focus and critical thinking. It is important to be efficient and accurate in this job, as I had many opportunities to contribute to global initiatives that have a major impact on business operations and capabilities. I have managed to make several significant process changes in the role, and some of my key tasks in this role included:— Direct responsibility of all information regarding error statistics and performance metrics to be communicated to all staff in Service Parts and Operations, as well as GM Global operations on a weekly basis. This often involved organising and analysing raw data to develop and support performance improvement strategies. — The co-ordination of the claims process, which involved answering dealer queries via phone and email, as well as directly facilitating the payment of credit returns, using SAP and COLD. This was to be done in conjunction with inventory and asset management. — Process standardisation of the fundamental quality reporting processes. This involved a number of tasks, such as capturing the process flow of claims, collaborating with the Adelaide site to share information, and automating manual procedures. — The development of a live, automatic individual performance report generator. This capability was previously lacking due to the implementation of SAP leaving gaps in reporting capabilities. I used VBA to create a report that captured elements of information specific to an operator in order to aid the provision of streamlined improvement strategies. — The extensive use of SAP, Tableau, COLD and MS Office (mostly Excel and Access) to improve upon current processes and develop new ones. — Co-ordinating audits to dealerships and distributors in order to ensure that standardised processes are followed, and to make recommendations to the Principle Dealer and the Spare Parts Manager to help to reduce error rates and maximise operations efficiency.