Lead a fabulous Concierge Team delivering friendly and welcoming service to our valued guests. Collaborate with other departments to deliver seamless service so our guests experience quiet luxury. Create memorable stays. Share Sydney’s secrets.

Leader in this fast-paced stunning property.

Recruited first class Concierge Team following re-opening of hotel post-Covid.

Commenced as New Business Manager and evolved to Operations Manager managing a portfolio of 160+ high-end properties, predominantly in Sydney’s Eastern Suburbs. Role included showings, check-ins, inspections, maintenance and gardening and everything in-between. Liaising with owners all over the world.

Commenced as Receptionist during Covid. Gained my Real Estate License. Assisted with Property Management, Finance, Open Houses, Auctions.

Ensure our co-living properties are running efficiently and safely, including repairs and maintenance, housekeeping, fire maintenance, WIFI, gardening, locks and key management, waste management and many other un-sexy but important behind-the-scenes responsibilities. Manage OPEX costs and vendor and landlord relationships. Instigated Covid-19 Safety Plan across all seven properties and Head Office.Manage a talented, passionate and hard-working team who can work independently.Sadly… Show more Ensure our co-living properties are running efficiently and safely, including repairs and maintenance, housekeeping, fire maintenance, WIFI, gardening, locks and key management, waste management and many other un-sexy but important behind-the-scenes responsibilities. Manage OPEX costs and vendor and landlord relationships. Instigated Covid-19 Safety Plan across all seven properties and Head Office.Manage a talented, passionate and hard-working team who can work independently.Sadly closed down properties and returned them to their Landlord, ensuring projects were finalised.Creatively overcome any other challenges that 2020 can throw us. Show less

Managing the super-friendly team in the eclectic Enmore/Newtown neighbourhood where we provide personal and local customer-service.Project managing solar panel installation, lighting installation, new Lobby,Responsible for selection, implementation and training of new Property Management System across all properties and pop-up hotels

Key member of project management team of summer pop-up hotels (1200+ rooms)Manage installation of change of PMS across all propertiesResponsible for annual CAPEX projects from budget design, quotation to installation.

Managed day-to-day operations for 200 serviced apartments.Refurbishment programme for 100 apartments in ten phases while ensuring smooth hotel operations.Recruitment of team members. Hands-on management of Food and Beverage areas.

HM Awards 2015 - Front Office finalistManage Reception, Concierge,Car Park, Communications and Night Management teams.340 rooms in a busy 4.5 star Downtown HotelResponsible for customer service, issue resolution and VIPsLiaise with Housekeeping, Engineering, IT and Revenue department.

Project manage 230 room pop-up summer hotel.Responsible for front desk, reservations, concierge/bell, guest relations,housekeeping, maintenance, security and linen supplier.Managed recruitment, training, coaching, rostering and payroll and wrap-up of hotel.Drafted policies and procedures and handover manual for next summer

Project managed start-up of ILUKA Operations Office in Sochi - recruitment of team, relations with local suppliers, contracting of hotel rates, client relationship management, fit-out and opening of office.Excellent local knowledge of accommodation, accreditation, food and beverage options, leisure options, ticketing, transport, IT , showcasing and overlay.Educated and supported Head Office team both when in Sochi and remotely.

Project managed and delivered accommodation for Olympic and Paralympic Games sponsors - hospitality guests, workforce and security staff - 26 hotels, approx. 2000 roomsExcellent relations and contract negotiations with hotels and serviced apartmentsStrategic hotel operational planningAccommodation software system design for bespoke requirementsBudget managementHotel service and Games readiness training

Vancouver Organising Committee for the Olympic and Paralympic GamesManaged CAD$150M project across three cities with 130 staff with 150+ hotelsStrategic planning of acquisition and operational planning of accommodation solutions using rate formulaGames-time – managed a 24/7 Functional Command Centre to ensure timely issue resolution and reportingSeconded to the Beijing Olympic Games 2008 to assist with VIP Program

Designed and managed web-based online registration forms (including accreditation, accommodation, visas, meeting attendance, flights and transfers, hospitality, special requirements including dietary, mobility) for the APEC Australia 2007 Forum (25,000 attendees, including 21 delegations, domestic and foreign media, sponsors, exhibitors, workforce and security) and G-20 Summit 2006 (Finance Ministers and Central Bank Governors – 2000 attendees).

Responsible for sourcing and managing Hotels and Apartment Tower accommodation for 12,000 guests. (Technical Officials Village, eight Media Villages, Sponsors Village, Workforce housing and two Grooms Villages)West Asian Games – 2006 – housed athletes and all other guests in 25 hotels/apartments/compounds including food and beverage negotiations, transport liaison and housekeeping contractingPrepared and managed budgets for each GamesVolunteered in Protocol Department… Show more Responsible for sourcing and managing Hotels and Apartment Tower accommodation for 12,000 guests. (Technical Officials Village, eight Media Villages, Sponsors Village, Workforce housing and two Grooms Villages)West Asian Games – 2006 – housed athletes and all other guests in 25 hotels/apartments/compounds including food and beverage negotiations, transport liaison and housekeeping contractingPrepared and managed budgets for each GamesVolunteered in Protocol Department for Athens 2004 and Torino 2006 Games managing programs for Heads of State and Heads of Government Show less

Managed eight VIP Managers across eleven venues in ten cities to deliver a successful and consistent hospitality program responsible for hosting 7,500 international and domestic guests, including ticketing, food and beverage and transportation

Short-term contract managing 1000 bed facility with management team of 15.Responsible for all aspects of village management including Logistics,Security, Cleaning,Volunteers, Catering and Transportation to Ceremonies, competition venues and arrivals and departures process from airport and train

Responsible for the International Dignitary Program’s accommodation at the Olympic Family Hotel, including Heads of State and guests of the International Olympic CommitteeManaged the reservations for 5000 SLOC Workforce.

Designed and managed reservation system for accommodation and arrivals and departures for all internal and external customers, IOC, Sponsors, media, 100 day Olympic Torch Relay and Interstate Football. Managed prompt payments from clients and to suppliersGames-time - managed issue resolution team and distribution of arrival and departure reports for all client groups