• Responsible for assisting with delivery of products• Unload, merchandise, and display products according to company standards• Building and retaining positive business relationship with customers

• Managed 7 offices in West Texas with over 16 agents in my district.• Recruited new agents in assigned territory and had responsibility for coaching and developing them to meet set expectations.• Developed and implemented new hire training program that was more efficient and effective while maintaining key elements and objectives of our Insurance product and services. • Improved Turnover rate as a Company and a District by reducing it by 52%. • Coordinated Monthly/Weekly meetings with assigned team to review performance sales and KPI review for assigned locations. Created and drove action plans for any KPIs not met. • Successfully improved District sales performance from a negative 45% to positive 15% within 1 year, and sustained positive sales thereafter.• Worked with all levels of the organization including front line, inspections, marketing while multi-unit managing.• Developed and implemented new format for presenting sales and engaging with customers, with a strong focus in encouraging google reviews and referrals.• Located new businesses to enhance new leads. Discovered, negotiated, and secured new relationships with organizations and clients.

• Started off as a Store Manager and was promoted to Group Leader within 6 months. I had managerial oversight of 6 locations throughout West Texas. I was then promoted to District Store Manager within my first year as Group Leader. Managed 13 locations throughout West Texas and New Mexico, I oversaw 130+ employees. • Set performance and developmental goals, supervised store operations, and performed employee evaluations. • Successfully maintained a talent pipeline to choose from for open positions including promotions of many of my direct reports.• Successfully met and exceeded reduction of shrink goal to under 5% in less than a year through out several of locations in the district. • Analyzed sales and trends reports to provide effective floor layouts that would lead to improve sales.