Working in the public service Pensions arena, driving up employer and member engagement by producing comms for members. Working positively with other operational teams to deliver effective cross team working and ensuring standard operating procedures are accurate and comply with current pension legislation and scheme rules.Alongside my work responsibilities, I am currently completing a Level 3 Certificate in Pension Administration systems delivered by the chartered Institute of Payroll… Show more Working in the public service Pensions arena, driving up employer and member engagement by producing comms for members. Working positively with other operational teams to deliver effective cross team working and ensuring standard operating procedures are accurate and comply with current pension legislation and scheme rules.Alongside my work responsibilities, I am currently completing a Level 3 Certificate in Pension Administration systems delivered by the chartered Institute of Payroll Professionals (CIPP) Show less

HR and Payroll Administrator Pensions:Customer ServiceContinuous ImprovementCommunications Process developmentUsing MS Word/Excel and TeamsOracle user

Bank Admin

Administrative duties: reception / telephony /post/correspondence and minute takingExperience using CarefirstCompleted Liquid Logic training Business Continuity Plan maintenance

Extracting key information from computer sources to create well written, detailed reports, identifying areas of risk and potential loss of revenue. I had a close working relationship with the rest of the team and was committed to continually improve the product being delivered.

Using excellent written and verbal communication skills to provide a single point of contact for corporate groups with an annual turnover in excess of £30M. I also used computer skills to link up appropriate records and maintain system records to a high standard.

I took this post on promotion. Delivering workshops and presentations to employers and the self employed on all aspects of PAYE and National Insurance. The self employed workshops covered record keeping, self assessment, National Insurance and basic VAT. I demonstrated excellent communication skills and used a combination of workbooks, flipcharts and Powerpoint. feedback received and the end of my educational workshops/presentations was excellent. I also attended trade/careers fairs… Show more I took this post on promotion. Delivering workshops and presentations to employers and the self employed on all aspects of PAYE and National Insurance. The self employed workshops covered record keeping, self assessment, National Insurance and basic VAT. I demonstrated excellent communication skills and used a combination of workbooks, flipcharts and Powerpoint. feedback received and the end of my educational workshops/presentations was excellent. I also attended trade/careers fairs, offering advice and delivered bespoke presentaions and one to one education whenever required.I was also responsible for raising awareness of the courses we delivered and setting up new contacts with whom we could work. I arranged for our workshops to be 'advertised' through the Financial Industry Gazette (FIG) after making contact with them. The numbers of delegates at workshops increased because of the proactive marketing that I undertook. Show less

Identifying and pursuing unpaid self employed contributions, working in a team, often during unsocial hours and liaising closely with other government departments.I also carried out 6 months detached duty on temporary promotion with the Identity Fraud Co-ordination Unit, based in Longbenton, Newcastle Upon Tyne. Examining travel documents with UV and infrared scanners to establish their authenticity, then liaising with other government departments and the metropolitan police when they… Show more Identifying and pursuing unpaid self employed contributions, working in a team, often during unsocial hours and liaising closely with other government departments.I also carried out 6 months detached duty on temporary promotion with the Identity Fraud Co-ordination Unit, based in Longbenton, Newcastle Upon Tyne. Examining travel documents with UV and infrared scanners to establish their authenticity, then liaising with other government departments and the metropolitan police when they are found to be false or altered. Show less

This was mainly administrative, the role included: receiving allegations of fraud (verbal and written), obtaining computer prints; setting up files and making initial enquiries with employers. There were opportunities where I volunteered to assist on operations outside of the office environment and I carried out some interviewing of customers.

Receiving allegations of fraud; setting up clerical files; making initial enquiries. I submitted detailed and accurate overpayment calculations to the Adjudication Officer, in accordance with Social Security legislation. Prepared files for prosecution that were submitted to Crown Prosecution Service. Although this post was an administrative one and required: filing; the ordering of stationery and destruction of confidential waste. I also completed the modular training for the next grade… Show more Receiving allegations of fraud; setting up clerical files; making initial enquiries. I submitted detailed and accurate overpayment calculations to the Adjudication Officer, in accordance with Social Security legislation. Prepared files for prosecution that were submitted to Crown Prosecution Service. Although this post was an administrative one and required: filing; the ordering of stationery and destruction of confidential waste. I also completed the modular training for the next grade, which included advanced interview techniques, handling difficult situation and interviewing under caution, complying with the Police and Criminal Evidence Act (PACE).I achieved some success and recognition by having a number of my staff suggestions taken up through the departments "Thinking Aloud" reward scheme and I also designed a logo that was adopted. Show less

This post was gained through promotion and I carried out more of a customer facing role, signing clients, inputting their fortnightly declarations, maintaining their claim unit and broking jobs for local employers who were recruiting staff.

I applied for and was offered this post with the Unemployment Benefit Office, which later became an ESJ. The job entailed the polite and professional answering of the switchboard; efficient ordering and distribution of stationery; [photocopying; filing and the shredding of confidential waste. I progressed quickly and was promoted to AO after 6 months.