- Created and established a process to handle new Take-over properties throughout the multifamily division.- Created a planner to track and manage new properties and takes during the take-over process- Created various forms and documents to house and obtain necessary information for a smoothly transition of management software, staff, vendors, invoicing, and so on.- Created a digital auditing form to house, audits of property exteriors, interiors, shops, and units.

- Prepared end-to-end property rental processes, including advertising, tenant screening, lease negotiations, and property maintenance; produced a 15% increase in net rental income and reduced vacancy rates by 30%.- Created financial strategy by managing rent collections, invoicing, purchase orders, budget preparation, and expense schedules, and achieved a 20% increase in revenue and a 15% decrease in expenses yearly.- Resolved tenant complaints, enforced rules of occupancy, inspected vacant units, scheduled repairs, planned renovations, contracted landscaping, and scheduled daily snow removal services.- Drove organizational success by embracing responsibility for accomplishing varied tasks, pioneering new initiatives, and continuously seeking ways to enhance job deliverables, culminating in a 25% improvement in customer satisfaction scores.

- Property Management services for all residential types. - Consulting business services for small business owners. Creating business structure, and forms, setting up software to the business type. Marketing, social media, website development.

- Developed and structured system processes and procedures for electronic document control file systems. - Led the implementation of a streamlined invoicing process, reducing billing errors by 25% and improving cash flow by 20% for enhanced financial management.- Orchestrated project estimates, and account balances, resolving inconsistencies swiftly and collaborating with sales reps to ensure punctual invoicing and deliver exceptional customer service.- Fostered in creating and maintaining several social media platforms and public websites, resulting in a 25% increase in followers on all social media platforms.

- Responsibilities include the coordination and completion of projects on time within budget and within scope. - Oversee all aspects of projects. Set deadlines, assign responsibilities, and monitor and summarize progress of project.

- Identify and prospect potential customers in the HVAC industry, including contractors, builders, and property owners.- Build and maintain strong relationships with existing and new customers to promote customer loyalty and repeat business.- Create Bids, sales contracts and orders.

- Assume the responsibility of creating quotes and invoicing per project. - Manage the status of accounts and balances and identify inconsistencies- Issue and post bills, receipts and invoices.- Check the validity of debt accounts.- Update accounts receivable database with new accounts or missed payments.- Ensure all clients remain informed on their outstanding debts and deadlines.- Provide solutions to any relative problems of clients.- Write thorough reports on billing activity with clear and reliable data.

- Day to day operations with customer & vendor relations, invoicing, billing, scheduling with the Senior Project Manager. - Designing and managing of the website using WordPress.- Created, managed, and updated social media, including Facebook and Instagram profiles, for constant renewal of online presence and exposure to a wider audience.- Managed and worked with hired outside consultants to launch Email Campaigns with Infusion Soft.- Managed and worked with hired outside consultants (In India) to launch other Websites and platforms connected to use of Infusion Soft.

- Responsible for the document control process for all business unit technical documents, including Operations, Maintenance & Engineering, Health, Safety, Security and Environmental (HSSE) Documents (policies, procedures, guidelines, forms, handbooks), management of change requests and engineering standards.- Primary custodian of all business unit Safety Management System forms and any other forms used in the course of audits for department’s area of responsibility as required by USCG, ABS or other regulatory bodies.- Responsible for streamlining and digitizing key processes such as the department’s authorization for expenditures, management of change, document control and approval of Safety Management System updates.- Managed the development, reviewed and approved processes of technical procedures, and engage operations and maintenance and repair staff in the creation and revision of policies, procedures and forms. Ensured documents were retained and destroyed/discarded in compliance with established retention schedules and requirements.

- Coordinated compliance with United States Coast Guard (USCG) regulations, industry standards and customer requirements for company assets.- Coordinated USCG and customer required audits and inspections (SIRE, UTV, etc); including audit and inspection scheduling, preparation, participation, tracking and closeout of action items.- Scheduled and reviewed regulatory and company required vessel drills. Update Certificates of Documentation as required by the USCG on an annual basis.- Ensured that vessels have all necessary documentation onboard required to operate in accordance with applicable regulations. Maintain procedures in Marine Safety Management System.- Served as technical subject matter expert for all marine asset related program compliance.Identify, summarize, and manage emerging regulatory issues to assure timely implementation and maximum operational flexibility.

- Responsible for the preparation of the annual property budgets, with input from PMSupervisors, Facilities Manager, building managers, Leasing Representative and review by the CEO by using a Management Software (Buildium).- Oversaw all departmental growth and development. Participated in the recruitment, interview, selection, and evaluation process for department staff. - Directly supervised and worked closely with the PM Managers and Facilities Manager, and Leasing Representative to provide leadership for department. Overseen major decisions and assure that team members implement their portfolio objectives and work plans.- Maintained good working relationship with community partners, vendors, contractors, banks, and mortgage companies. Stayed abreast of property management and other real estate related industrystandards, legislation impacting department and industry practices, policies andprocedures.

- Handled all telephone inquiries, appointments, showing and leasing of units, processing the move-ins, setting up leases, executing renewals and handling move-outs.- Managed rent payments online and prepare bank deposits as well as follow up on collections, post 3-days notices and late fees. Preparing purchase orders, and processing vendor invoice for payment, sending documentation to Corporate Office and following up on vendor payment inquiries.- Handled residents' questions, complaints, concerns and repair requests, taking the necessary steps to resolve any situation via, Management Software (Buildium), phone or email. - Worked cohesively with vendors in the purchase of maintenance supplies and equipment, and managed the budget to accomplish goals, and hire contractors for projects.

- Attend to walk-in's and Clients in a professional manner. Streamlined communication with clients providing astute consulting to ensure understanding of design specifications and timely delivery of proposals.- Managed and processed all orders and sales contracts via face to face or online. Updated quote system and maintained customer account information.Order processing, inventory control, and cashier management. - Functioned as liaison for manufacturing, sales and off-site warehouse. Receive on line orders and dispatch the consignment through transport vehicles.- Maintain excellent customer service and a proven record as a top sales performer. Developed strong relationships with distributor merchandisers, marketing associates, and end users.

- Dealt promptly with all means of contact from tenants and potential tenants. Verified that rental applications were properly completed. Prepared the lease and all addenda included in the rental packet.- Met with the potential tenants to complete the leasehold process. Prepared the necessary documents for eviction of non-compliant tenants.- Collected rent and made the bank deposits. Recorded all necessary entries in the property's financial records for submission to the company.- Scheduled maintenance tasks promptly upon notification of a problem face to face and via a Property Management Software.

- Streamlined the communication process with clients to provide a consultative approach in selling specific designs tailored to each customer’s needs. Provided Design consultations, home visits and plan layouts. - Processed sales orders over the phone and in person to ensure the account was updated with all the correct customer information in order to dispatch and deliver the order on time. - Managed the inventory for both on and off site warehouses to keep track of in stock vs out of stock items.- Worked together with the external merchandisers and internal marketing associates to maximize product knowledge amongst the sales team.