Vanessa Luciani Email & Phone Number

Italy

Sorrento, Campania, Italy

Greater Rome Metropolitan Area

Greater Rome Metropolitan Area

Rome Area, Italy

Responsibilities and essential job functions (in addition to those already outlined into the previous role) include but are not limited to the following: - Management of the Team of Coordinators, Billing Coordinator and Group Reservation Agent. Supervision of the activities of the Business Centre- Assignment of confirmed events to each C&E Coordinator, according to personal skills and attitude- Organization of the shift schedule of the C&E Operations Department and Business Centre- Active support in the Business Development Weekly and Annual Forecast- Creation and implementation of the Upselling Scheme of the C&E Ops Department- Development and management of training program for new employees- Coordination of training for all department individuals for best carrying out their responsibilities and duties- Management of special events for top clients of luxury, fashion, cosmetics, institutional and sport sectors, up to 1,000 participants and of a value of more than 1.5 million Euro- Control of function space maximization and ensure standards are met

Rome Area, Italy

Responsibilities and essential job functions include but are not limited to the following: - Responsible for all catering, group sales and the business centre’s activities in the hotel, from contract signature to the event execution- To prepare departmental forecasts, ensuring effective cost control and targeted up-selling- To establish and maintain rapport with clients, throughout and post-conference, exceeding their expectations and encouraging repeat business- Conduct site inspections and activities as required- To work closely with the Conference & Events Senior Manager to prepare monthly forecasts- To actively review all results and communicate the results to the Conference Services and Catering teams and develop an action plan to address any deficiencies- To develop the annual business and marketing plan for the department in conjunction with the Director of Business Development- Liaise with Food and Beverage outlets with regards to reservations and flow of clients- To ensure Health and Safety standards are complied with at all times, in addition to company “Green” initiatives- To participate or be represented in the following meetings: Department Head, Food and Beverage, Forecasting, Budget, Rooms Yield Management, Pre-Convention as well as any other meetings within the hotel that effect/are affected by the Conference Services and Catering- Follow departmental policies and procedures- To ensure the timely, accurate and complete issuing of Event Orders by all C&E Ops team members- Plan and conduct pre- & post- convention meetings with clients and applicable departments- Other duties as assigned

Rome Area, Italy

Developing and planning events, trade fairs, corporate and product events, medical congresses both at national and international level. Management of exhibitions & events for international company and by subsidiaries and provision of support for agents: general co-ordination, involving all company departments, working with suppliers to tailor and produce a customized offer. Coordinating the in-house operations of events and final billing.Achievements:- Consistently performing increase of contracted revenue of Events. Average of 15% upsell of the assigned Events- Reference contact to upgrade Team level in using operating systems and tools - Preparation of paper training material to manage operating systems- Responsible for International banqueting company meetings and private banqueting events- Corresponding with clients and suppliers- Coordinating the operating departments for each incoming event or conferences- Supervising the issue of the final invoice process- Responsible for the biggest conference of International Criminal Police Company- Responsible for incentive programs of the International banking industry- Responsible for pharmaceutical company meetings

Rome Area, Italy

- Conference booking - Business plans and budget management- Contracting- Negotiation and development of business- 16% of conversion on an average basis of 50 enquiries handled - Conduction of site inspections (for confirmed and future business)- Issue of Banquet Event Orders- Responsible for the elaboration of all the rooming lists- Achieved highest score with Mystery Shopper (Sales Quality Assurance)

Rome Area, Italy

- Looking for availability for new requests and prepare the offers- Following up on options, negotiation, signed contracts and deposits- Responsible for the elaboration of all the rooming lists- Reservations amendents and in-house updates of bookings.

Rome Area, Italy

Dealing with individual bookings. Checking availability. Quality check of reservations and upsell of the product sold.

Dubai, United Arab Emirates

Responsibilities and essential job functions include but are not limited to the following:- Champion sales technology systems and standard operating procedures - Preparation/forecasting and re-forecasting of hotel revenue objectives - Setting teams room (groups) and Events (Banquets) Revenue/goals- Prepare weekly, monthly, quarterly, and annual reports as required- Ensure department goals are achieved or exceeded for Group Room Night and Revenue Budgets, F&B Banquet, as well as hotel revenue - On a regular basis check if the direct reports are sending out correct proposal, contracts, BEO’s and Resumes as well as other correspondence- Assist the direct reports in negotiating and closing business- Ensure delivery of expected guest service through follow up and coordination with other hotel departments- Maintain positive relations with all Guests, Vendors, Colleagues - Keeps a constant focus on identification of high potential colleagues and succession planning opportunities/needs- Improve communication through attendance at weekly Revenue Management/Rate Strategy meetings and regularly scheduled Sales & Marketing Departmental meetings- Develop and implement effective lead management systems- Oversee Coordinator/Assistant luncheon/meetings - Manage referral response system and tracking of definite business - Oversee the preparation for the Sales Team weekly sales activities and weekly reports- Emphasize on restructuring the Team- Making SOP and implementation

Evians-Les-Bains

Taken full direction of events, from leads, contracts to successful execution, liaising with departments in order to ensure the smooth operation of events.

Uncontinuous service of translation of promotional and advertising material and website from Italian into English and viceversa

One-Year Scholarship, Erasmus Project

Foreign Languages And Literature, Lettere E Filosofia, 110/110 Cum Laude