Vanessa Luu Email and Phone Number

• Provide first-contact and follow-up customer service to new and existing clients• Guide and assist clients in enrolment procedures• Handle queries and complaints via phone, email and general correspondence• Coordinate internal and external office events (promoting in festival events)• Update calendars and schedule meetings, bookings and appointments• Perform other clerical receptionist duties such as filing, scanning and photocopying• Generate invoices and billing for clients (across the year every term)• Record keeping and documentation to generate daily, weekly and termly eports• Managing staffs schedule/roster across 4 campuses• Organising timetable for classes across 4 campuses• Running the whole main campus independently• Assisting in new employee hiring process, phone screening of potential candidates• Excellent time management skills• Payroll duties (MYOB)

Nasopharyngeal swab collectionRecording data dailyUnderstanding patient's care and interacting with patients and co-workersHand hygiene and infection controlCustomer Service involved to improve patient's experienceResponsible for specimen processingAddition clerical duties and paperwork processingWH&S compliance