Vanessa Mameri Email & Phone Number

General Manager of the Training Center by Devoteam Luxembourg - Develop and manage my own base of account customers; Relationship management of our existing customers and of our new customers;- Ensure positioning and selling our core training portfolio which is focused on Microsoft, Oracle, Redhat ,VMware & IT governance courses (such as ITIL, Prince2)- Promoting sales through Bootcamps, special offers and reminders to customers- Ensure planning and scheduling of training… Show more General Manager of the Training Center by Devoteam Luxembourg - Develop and manage my own base of account customers; Relationship management of our existing customers and of our new customers;- Ensure positioning and selling our core training portfolio which is focused on Microsoft, Oracle, Redhat ,VMware & IT governance courses (such as ITIL, Prince2)- Promoting sales through Bootcamps, special offers and reminders to customers- Ensure planning and scheduling of training sessions;- Contact point with both internal & external trainers- Coordinate delivery - Preserve and develop relations with publishers and training partners- Planning the training strategy depending on technology development - Follow through and monitor financial results- Identify and initiate value-creating opportunities for both Devoteam and our customers- Improve processes necessary to ensure quality and efficiency- End to end customer satisfactionRevenue & profitability growth; Redhat Alliance Training Partner, effective January 1st, 2011; ICT Training Company of the year 2011's Award; Oracle Approved Education Center effective January 1st, 2012; Reinforce our internal trainer team (9 internal Microsoft Certified Trainers); ICT Training Company of the year 2012's Award Show less

Inside Sales Teamleader / Sales Coordinator by TNT Express Luxembourg:TNT, as first employer, offers me the opportunity to evoluate in my job from a sales support function to a sales teamleader/coordinator function.- Coordinate, Follow up and coaching of the inside sales’ team;- Focus with the sales team on KPI’s, Budget Target, Traders Target & New business target- Provide active support to Sales Manager & General Manager- Analysis of sales results, business… Show more Inside Sales Teamleader / Sales Coordinator by TNT Express Luxembourg:TNT, as first employer, offers me the opportunity to evoluate in my job from a sales support function to a sales teamleader/coordinator function.- Coordinate, Follow up and coaching of the inside sales’ team;- Focus with the sales team on KPI’s, Budget Target, Traders Target & New business target- Provide active support to Sales Manager & General Manager- Analysis of sales results, business indicators and P&L results in order to advise regional management and to implement targeted actions. - Organize weekly sales meetings and follow up action points;- Prepare Quarterly Board meetings (TNT Express Luxembourg – Entreprise des Postes et Télécommunications)- Strongly involved in Belux Sales Management Team (member of the monthly Belux Sales Management Meeting – Head Office in BrusselsIn 2008, TNT Express selected dozen employees around the world sharing the corporate culture, Sure We Can, which is characterized by a strong, robust ‘can do’ mentality. I had the great honor to be part of this group and to live an unforgettable experience in Mumbai.http://group.tnt.com/Images/20090216_tnt_2008_the_extra_mile_corporate_brochure_tcm177-427036.pdf Show less

Master'S Degree, Communication / Public Relations, With High Distinction

Final Dissertation: Western Companies operating in Central Europe: towards intercultural management? Case of the Czech Republic, Slovakia.

Nederlands

Intensive residential language courses in complete immersion (one week in May 2006 - TNT Express)

English

Certificate in Advanced English (CAE) - University of Cambridge Examination