Customer Success Coordinator
Current* Responsible for delivering excellent front-line service, providing excellent customer service, coordination and processing of software license quotations, activating and monitoring software licenses. * General administration services. * Liaising with customers for their software license needs and ensuring all their license requirements are fulfilled. * Working closely with Software/Mechanical engineers, creating machine licenses, verifying device ID’s and also assisting them with the customer queries relating to licensing.* Customers on-boarding processes and products management. This position requires a strong customer-centric strategic approach, where customer is at the heart of the decision making, planning and execution. Excellent customer service and ongoing forward thinking is a must for this role, being future focused and solutions driven while being able to maintain a fast-paced day to day environment. Being self-driven, adaptable, and able to manage multiple priorities is a key to success. Being able to work with various stakeholders to resolve differences and deliver proactive outcomes.
