7+ years of experience in education and technology, I am a customer success analyst with focus on training and procedures improvement at stays.net, a management platform for vacation rentals. My mission is to ensure excellence in the implementation process, offering feedback and continuous focus on team learning. I am passionate about quality, learning and innovation, and I seek to contribute to building and improving the customer journey. Furthermore, I bring diverse perspectives and experiences to the team, as I have also worked as an entrepreneur and English teacher.At stays.net, I am responsible for controlling the quality of the implementation process, training and internally training analysts, developing standards and improvements, mapping technical corrections to the platform, maintaining internal communication, participating in the construction and improvement of the customer journey, cataloging and map internal procedures, and develop internal projects focused on the customer.