Vanessa Mutimer Email & Phone Number

Ipswich, England, United Kingdom

Following on from successful implementation of Timesheet and Billing software, and my understanding of Sanctuary as a whole i am now managing any projects that Sanctuary have on a full time basis.Process EfficienciesNew Software implementation

Managed the Payroll & Billing team for Sanctuary during a very difficult period. Brought in and trained team members, implemented new timesheet software and improved process efficiency.

Skylakes is a Social Work business that is paid for results. We deliver a full, managed outsourcing service that ranges from the management of entire Referral & Assessment services at the ‘front door’ to the discharge of Care Orders for individual children.The Adult Division Specialises in Personalisation & Reassessment, recognising that it is necessary to cut costs in LA's and offering support during restructures or assistance to realise efficiency savings.As operations manager my role is to ensure that the projects run smoothly and that the bespoke nature of the service is managed to provide the best results. This includes;Client Process MappingAnalysing work flow to give accurate costings to clientsManage and report on project costs & charges to Clients & Company BoardAct as Account Manager for larger projectsManage a, head office, admin function which ensures our Independent Social Workers have everything that they need to be able to deliver in the field, and our client's systems remain up to date

Baker Tilly's Online Accountancy division Revas bought the Company that I was previously working for.Process Mapping for Client ProjectsManaging Client Technical HelpdeskProduct Research and Specifications for improvementsClient meetings to discuss needs & negotiate contractsImplement Solutions & organise Data ConversionTraining on new Payroll and online Timesheet & Invoicing serviceWrite Technical Specs for Developers

Revas InTime is an innovative mid-to back office solution for recruitment agencies which:• Cuts administrative time and costs• Integrates with existing front-end CRM software, accounts and payroll systems• Improves service levels with both recruiters clients and workers• Offers key differentiators when tendering for new businessThe role included the following duties:Process Mapping for Client ProjectsManaging Client Technical HelpdeskManaging a Team of developers using a variety of programming languages to deliver the productsProduct Research and Specifications for improvementsClient meetings to discuss needs & negotiate contractsImplement Solutions & organise Data ConversionTraining on new Payroll and online Timesheet & Invoicing serviceWrite Technical Specs for Developers

Various Roles including;Head of Operations, Sales Manager, Senior Recruitment Consultant, Recruitment Consultant, Admin ManagerSanctuary Personnel are a recruitment agency who specialise in the national recruitment of Locum and Permanent Social Workers, they have grown from 5 employees in 2003 to over 50 by 2007. Due to the nature of the industry compliance is very important in this sector.Duties included:Running a temp desk, calling and generating leads for candidates and clients, negotiating rates, tracking GP, achieving strict sales targets, putting together a preferred list for Umbrella companies, helping to achieve Investors in People status, putting processes in place to achieve ISO9001 recognition, conducting internal audits and signing off files, managing a team of Recruitment consultants, conducting internal training, putting processes in place to manage vendor neutral psl and timesheet management, Customer Service for the temps I had placed and ensuring they were paid on time and were happy in their placement. First Line I.T support and escalation, scoping new recruitment software and new telephone BCM system.

Website Designer and Tester (Student Placement)

Bsc (Hons), Engineering And Business, 2:1

I transferred my course to finish my Degree at Anglia, Chelmsford Campus after deciding that I wanted to remain in East Anglia.

Bsc (Hons), Engineering And Business

This was the 1st 2 years of my degree course and a 1 year Sandwich Placement at BT in Suffolk