Appointed to drive commercial underwriting modernization, deploying an enhanced standardized digital platform by 2022, serving as Program Executive for the Standard Commercial Underwriting Program.IMPACT HIGHLIGHTS:► High-Performance Team Leadership● Stood up and deployed a global (U.S., U.K., and Europe) team of both internal employees and consultants to lead the design and deployment of the program.► Stakeholder Engagement● Garnered Executive and Board Leadership approval to lead the transformation of the General Insurance business, including strategy design and business case creation.● Engaged partners to supply skilled resources critical for the effort.► Technology-Enabled Change & Transformation Design● Developed workflows into digitally-enabled environments with embedded controls that enhanced data capture, improved data accuracy, and optimized processes that produced a significant material impact on the operational and business effectiveness of actuarial, finance, and other critical functions.● Developed a global data standard for consistent project delivery rules, practices, and processes.EXPERTISE:High Capacity Team Development • Project Leadership • Vendor Management • Workflow Creation • Process Optimization • Stakeholder Engagement • Transformation • Business Strategy Development • Digitally Enabled Solutions

Appointed to head Operational Excellence development across the General Insurance Line of Business. In this role, I worked closely with operational and business leaders to support Business Strategy Development for organizational transformation.AREAS OF IMPACT:P&L Improvements • Operational Turn Arounds • Transitions • Integrations • Developing New Operational CapabilitiesIMPACT HIGHLIGHTS:► Operational Excellence for Global Turnarounds● Returned underwriting to profitability and positioned AIG for long-term, sustainable, and profitable growth in just 2 years.● Mentored global strategy, change management, solution architecture, process excellence, and program execution teams.► Portfolio Leadership● Reshaped the product portfolio, identified opportunities, and optimizing underwriting core processes per leadership’s turn around goals for North America and U.K. General Insurance businesses.► Change Management for Seamless Integrations & Strategy Execution● Designed the strategic transformation roadmap and global strategy that ensured seamless regional and global implementation.● Aligned resources across the strategy execution planning process (e.g., investments, staff, functional support, technology strategy, and sponsorship).● Built systematic and integrated change readiness over 3-5 years.EXPERTISE:Change Management • Strategy • Digital Transformation • Operational Turnarounds • Integrations • Capacitating • Global Business Strategy Development • Transformation Roadmaps • Technology Strategy • Solution Architecture • Implementation • Process Optimization

Promoted to lead further Digital Transformation across AIG’s Global Property & Casualty business, I turned to Agile applications to help my team’s applied shared services, claims automation, and digital strategy successes across the Underwriting Business Unit.IMPACT HIGHLIGHTS:► Digital Transformation Leadership● Delivered hundreds of millions in Annual Run Rate (ARR) Gross Operating Expenses (GOE) savings by improving customer experience with streamlined processes and quicker turnaround time.● Executed the roadmap across Claims and Underwriting using Agile applications to redesign, automate and optimize business processes rapidly.● Advanced global customer servicing and accelerated straight-through processing of core processes with the design and implementation of Shared Services, the Robotics Center of Excellence, and Intelligent Automation tools (e.g., Natural Language Processing (NLP), Workflow Automation, Machine/Cognitive learning).► Automation● Built a SMART automation framework to foster cross-functional alignment and drive operational excellence.● Integrated digital and automation tools with legacy platforms within a new eco-system.● Originated a “Business Design” core capability to complement automation and the ability to execute end-to-end solution design and implementation.EXPERTISE:Digital Transformation • Automation • Cross-Functional Team Leadership • Operational Excellence • Solution Design • Implementation • Business Design • Workflow Automation • Machine Learning

Sought out to establish a global team to design and deliver re-imagined claims handling solutions, as the head of Claims Automation for Global Claims, my teams and I focused on the following:AREAS OF IMPACT:Claims Process Automation • Customer Experience Improvements • Cost Optimization • Employee WorkflowsIMPACT HIGHLIGHTS:► Automation, Digital Self-Service & Straight Through Processing● Delivered AIG Claim’s first fully automated straight-through-process for personal accident products and deployed the first-ever global AIG Claims Digital Solution for select products.● Partnered with I.T., Shared Services (BPO), and Claims & Operations to deliver the following enabling technologies: Optical Character Recognition • Workflow Automation • Robotic Process Automation • Decision Engines • Web Self-Service • Mobile Self-Service • Telematics► Process Optimization● Generated a $100M Annual Rate of Return.● Self-funded tech investments through process enhancements.● Yielded 40-50% efficiencies and improved customer experience.► Analytics● Reduced fraud checks turnaround time by 90% by combining new tech, digital U.I., and back end robotics to introduce global value-based adjudication. The approach, developed with the Data Science team, analyzed claims processing by characteristic and segment.► Transformation● Led the transformation journey to an Agile delivery using Silicon Valley’s code-a-thon method to design and deliver projects rapidly by globally deploying the first-ever Claims Digital solution for select products.● Achieved $50M in benefit from 250 robot deployments in 2 years.● Filed ~10K documents per month ($1M benefits/month) and reduced Automated Payments timelines from 14 hours to 4 hours.EXPERTISE: Robotics • Document Automation • Payment Automation • Agile Dev • Innovation • Digital Solution Development • Product Development • Product Design • Fraud • Risk Management • Legacy System Integration • Process Enhancements • Benefit Realization

Promoted to direct the execution and remediation of global projects.AREAS OF IMPACT:Global Consumer and Commercial Underwriting Platforms ● Technical Rating Platform ● Workflow/Document Management Platform ● Consumer Sales & Marketing Platform ● Product Line Target Operating Model ● U.S. Regional Distribution ProjectsIMPACT HIGHLIGHTS:• Established the 105-person transformation team that designed and executed complex global and U.S./Canada transformation and technology projects.• Expand the product operating model and global underwriting platforms.EXPERTISE:High-Performance Team Development • Cross-Functional Leadership • Transformation Projects • Global Service Delivery • Operations • Workflow Automation • Digital Platforms

Appointed to expand the scope of AIG’s Customer Solution & Innovation for their Property & Casualty business in the U.S., I led teams in expanding our success to include Latin America by steering integration efforts that joined the 14 LAC countries into the U.S. regional structure.AREAS OF IMPACT:LAC Country Target Operating Model ● U.S. Workflow System ● U.S. Producer Licensing ● Brazil Auto Insurance Rollout ● Colombia Small-Medium Enterprise Commercial Products Platform RolloutIMPACT HIGHLIGHTS:► Building High-Performance Teams● Originated a 50-person transformation team—program/project managers, solution designers, and business analysts—and led the design and execution of critical U.S., Latin America, and Caribbean (LAC) Property & Casualty.● Established a team to standardize and improve regional policy administration and processes.► Solution Design & Process Optimization● Enhanced solution design and program execution capabilities.● Launched LEAN process improvement capabilities to support Latin America.● Implemented a program management playbook, promoting consistency in program execution standards and methods.EXPERTISE:Playbook Authoring ● LEAN Process Development ● Solution Design ● Standardization ● Policy Administration ● Team Building ● Program Management

Promoted to direct U.S. Region program execution and business process upgrade engineering and execution, as the Strategic Program Manager for AIG Property & Casualty’s Customer Solution & Innovation Program for the U.S. Region.AREAS OF IMPACT:Process & Standards ● Process Management ● Communications ● Program Management ● Strategic PlanningIMPACT HIGHLIGHTS:► Digital & Business Strategy● Facilitated strategic sessions and formulation of executable initiatives and roadmap U.S. Commercial business strategies.● Drafted a workflow and document management system solution roadmap that accelerated the migration of underwriting back-office processes to low-cost operational centers.► Strategy Execution● Delivered close to 100% completion in 3 years.EXPERTISE:Operational Leadership ● Digital Services ● Business Strategy ● Workflow Management ● Document Management Systems ● Solutions Roadmaps ● Migration ● Back Office Processes ● Cost Optimization ● Strategy Execution

Transitioned from pure technology leadership to lead Business Process, Operations, and Systems initiatives.AREAS OF IMPACTBusiness Processes for the U.S. Financial Lines Organization ● Systems Development ● Underwriting► Analysis & Data Digitization● Reviewed current underwriting processes from account submission to policy issuance.● Led Data Digitization that introduced an electronic document management system and automated workflows between business and shared services.► Process Optimization● Designed and implemented future state processes.● Increase end-to-end efficiency and consistency and optimized processing of broker servicing requests.● Evaluated the intake, routing, and tracking of requests to implemented key programs.● Identified opportunities to redesign the process, implemented technology, and streamlined underwriter and service center workflows.● Developed a standardized product development process from ideation to roll out of a new insurance product.EXPERTISE:Automation ● Digitization ● Operations ● Product Development ● Process Standardization ● Digital Product Development ● Workflow Management ● Process Redesign ● Opportunity Identification ● End-to-End Optimization ● Future State Processes

Hired to manage AIG’s multimillion-dollar production support and enhancement projects for their Financial Line’s underwriting system.AREAS OF IMPACTUnderwriting System Development ● Vendor Relationships ● Stakeholder Management ● Product DesignIMPACT HIGHLIGHTS:● Led technology design and implementation for the U.S. Financial Lines organization and managed relationships with vendors and key business stakeholders.● Enabled real-time book of business monitoring for senior management and operations teams with the design and implementation of a new reporting system.EXPERTISE:Technology Design ● Team Leadership ● Organizational Design ● Stakeholder Engagement ● Business Reporting

As the Lead System Engineer for IBM Global Services, I was hired to lead the system requirements and operational planning for the AT&T Electronic Billing and Payment Platform Project.AREAS OF IMPACTSystem Requirement Design ● Web-Based Applications ● Ticket Tracking