Vanessa Pharaoh Email & Phone Number

United Kingdom

United Kingdom

Remote

Remote

Outbound calls (contact tracing) as part of the Test and Trace team, level 3. Requesting that they self-isolate and give the recommended government advice for someone in their situation. Showing empathy, giving advice, remaining calm under pressure.

Remote

Dealing with customers and clients on a day to day basis via email and phone. This could be anything from chasing members arrears, processing cancellations, taking payments, handling customer enquiries / complaints. Making outbound calls to potential clients to arrange appointments.

Northampton, England, United Kingdom

Reporting to the Director. Managing and delegating work to a team of 7 members, ensuring a high quality customer service is provided and meet expected deadlines to over 200 clients each with over 500 membersHandling all office functions including opening & closing, setting up new clients, stationary orders, data entry, arranging meetings, keeping personnel files up to date, ensuring that clients accounts are up to date, processing of invoices and payments, staff training, budgeting, credit control, development and management of the team on a daily basis ensuring that targets are continuously met, running the day to day functions of the business including liaising with clients, dealing with clients and members accounts and problem solving. Bringing new clients through the VOCA (previously BACS) process either using MCA’s internal SUN or via the Bacs bureau using a bulk change process to integrate them onto our internal systems. Processing and requesting payments on a monthly basis through the VOCA’s system of over £10m annually.