Vanessa Phung, Mba Email & Phone Number

Houston, Tx, Us

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Louisville, Colorado, Us

Minneapolis, Minnesota, Us

New York, Ny, Us

Birmingham, Al, Us

I currently partner with Mortgage and Contact Center senior leadership teams to strategize current employee trends and concerns. Tasks involving employee focus groups, leading a Culture Transformation Change Program, compensation salary, and incentive pay strategies in a competitive. I also managing and coach managers on best practices for empowering leaders to lead during COVID, retention strategies, and how to lead with the BBVA Core Values. I partner with the Division Finance Manager for headcount budget and forecasting for the 2021 budget. I also lead performance review, People Assessment, and calibration sessions (using nine-box talent review) with all levels of leadership. In addition, I provide guidance on Human Resource policies and procedures, government regulations, compliance, laws, and standards while simultaneously investigating employee relations issues.

Sugar Land, Tx, Us

My strategies for supporting a company have been very much the same throughout my career and include performance monitoring, process transformation, and supporting all staff and peers. I have been responsible for all aspects of succession planning, KPI tracking, analyzing trends on hiring, exit interview surveys, developing employee relationships and coaching. During this time, I have leveraged exceptional communication skills to negotiate vendor contracts, collaborations, and in ensuring compliance at every level.My Key Responsibilities & Accomplishments include:⇨ Leading all initiatives around resolving employee/employer disputes to eliminate the risk of potential lawsuits, investigated and settled employee relations issues, and responded to all unemployment claims and hearings.⇨ Managing all legal matters involving EEOC and Discrimination cases as the first point of contact.⇨ Successfully negotiating staffing agency vendor contracts lowering percentage rates from 25 – 30% down to 20%.

Houston, Tx, Us

I have always prided myself in having the ability to balance multiple priorities and continued to do so within every role I have ever occupied. I developed a reputation for providing strategic insights and guidance regarding Human Resource processes that included policies and procedures, government regulations, compliance, laws, and standards. Established relationships with over 1,500 employees, helped to identify improvement opportunities, analyzed performance management activities, and created succession plans.My Key Responsibilities and Accomplishments included:⇨ Tracked performance, training and onboarding processes, and succession planning initiatives that reduced the turnover rate by 5%.⇨ Created and implemented the Employee Handbook, provided the 2019 Human Resource budget, and analyzed, developed, and executed a very comprehensive ‘Employee Benefits’ program.⇨ Oversaw in-house Disability Management processes for all employees and quickly responded to all unemployment claims and hearings in compliance with all regulations and laws.⇨ Leveraged exceptional negotiation skills to drive down vendor costs related to medical, dental, and vision plans resulting in a reduction of 5 – 10%.⇨ Created a new ‘Leadership Training’ program and spearheaded the infusion of corporate culture for over 1,500 employees through employee engagement activities that resulted in lowing the turnover rate by 15%.

Houston, Texas, Us

I was acknowledged as one who could manage multiple simultaneous priorities that included the creation of a new onboarding program for managers and employee new hires, assisted with employee investigations, terminations, severance packages, exit interviews, and acquisitions.My Key Responsibilities & Accomplishments included:⇨ Leveraged extensive skills in creating and analyzing monthly budgets, variance reports, HAC Salary Surveys, and 7 + 5 budget reporting while simultaneously and confidentially managing personnel files in complete compliance to laws.⇨ Oversaw HR operations by initiating new hires and terminations, creating offers and transfer letters while also creating and implementing HR Training utilizing Peoplesoft, Smart Office, LMS Training, and SharePoint tools.⇨ Assisted with multiple research projects and special projects to accomplish business objectives.

Bs, Human Resource Development

Master Of Business Administration - Mba, Human Resources Management