Reservations And Guest Relations Specialist
Islands Of Siankaba
Livingstone, Southern Province, Zambia
- Served as the primary point of contact for guests, managing all aspects of reservations and inquiries with a focus on providing exceptional service.- Managed reservations, inquiries, and booking of guest itineraries and excursions.- Welcomed guests upon arrival, providing personalized assistance, information, and recommendations to enhance their experience.- Handled guest complaints and concerns promptly and professionally, striving to resolve issues to the satisfaction of guests while upholding the lodge's standards.- Collaborate with other departments such as housekeeping, food and beverage, and activities to ensure smooth operations and a cohesive guest experience.