Vanessa Ribeiro Email and Phone Number
Solid experience in Sales (Pre and Post-sales) and Customer Success (full Journey), in both national and multinational medium to large-scale companies across the Technology, Pharmaceutical, and Public Relations & Communication sectors.Proficient in various platforms such as Protheus, Pipedrive, Sensedata, Trello, and JIRA Service Management.Extensive engagement with B2B clientele and government agencies, providing omnichannel support, handling N1 support, personnel management, active project management in JIRA Service Management platform, creation of CS communication materials, periodic and seasonal internal and external reports, and implementation and monitoring of global CES, CSAT, and NPS surveys. All materials created are available in both English and Portuguese.Experience working within a multidisciplinary team with professionals from over 5 countries.My objective is to streamline request handling, facilitate interdepartmental communication, and drive process improvements, thereby enhancing customer experience and maintaining brand and company loyalty. With a problem-solving focus, I am dedicated to personal and professional development. I consider myself a flexible and dynamic professional, consistently acting with autonomy, empathy, commitment, ownership, and resilience.
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Sales Support SpecialistMypos Portugal Apr 2024 - PresentLisboa, Lisboa, Portugal -
Customer SuccessDigitalreef Oct 2021 - Feb 2023São Paulo, São PauloAs a Customer Success specialist, I spearhead communication and client support across the LATAM region, ensuring exceptional service and maximizing satisfaction levels. I craft impactful materials such as newsletters, articles, and communications, while delivering insightful internal and external training sessions.I meticulously compile and distribute performance reports to our entire client base, derived from global surveys like CES, CSAT, and NPS, driving actionable improvements.Furthermore, I lead a talented intern, guiding their career trajectory through alignment meetings, delivery scheduling, and ongoing mentorship.In Support, I drive the management and enhancement of three pivotal projects (FCS, DRCS, and ISM) within the JIRA Service Management platform. Notably, I conceptualized and executed two of these projects in 2022, streamlining client assistance and internal workflow management. -
Sales Management AnalystStago Dec 2019 - Sep 2021São Paulo, São PauloAs a Sales Management Analyst, I was responsible for optimizing operations and exceeding client expectations. Eager to leverage my expertise to drive impactful results in any Customer Success endeavor.Managed post-sales operations for a portfolio of over 50 clients, including direct customers, government agencies, and national distributors. Oversaw the entire process from order placement to delivery, including invoicing (sales and bonuses), equipment rental billing, and equipment deliveries.Provided comprehensive support to account executives and the technical team, addressing various inquiries and requirements.Executed new client onboarding on the platform, ensuring accurate inventory validation and item import inquiries. -
Business AnalystBrscan Tecnologia Jun 2019 - Aug 2019São Paulo, São PauloOversaw the entire post-sales process and monitored operations with clients, proactively identifying and documenting potential gaps to ensure streamlined delivery processes. Developed materials for results meetings and provided daily operational performance indicators.Maintained activity logs in Pipedrive and initiated requests for internal operations teams. -
Management AssistantLide - Grupo De Líderes Empresariais Jul 2017 - Jun 2019São Paulo, São PauloManaged the portfolio of LIDE-affiliated clients, handling the issuance and tracking of membership renewal orders in the Protheus platform (TOTVS). Additionally, facilitated regular distribution of the International Online Bulletin, managed contract adjustments, and updated mailing lists for communication and event invitations.Engaged in administrative tasks within the Commercial Directorate, including processing team expense reimbursements for external events and meetings. -
Education For Sustainability InternFundação Espaço Eco® Feb 2015 - Feb 2017São Bernardo Do Campo, São PauloAdministered various administrative tasks within the department, including monitoring deadlines for accounting reports, preparing expense reports, and updating supplier contracts. Managed media-related activities for publications by the Espaço ECO Foundation, coordinating operations with clients and cooperatives.Planned, liaised with suppliers, and provided support for the development and execution of workshops with external clients and suppliers (Together for Sustainability). -
America Sales Local InternT-Systems Do Brasil Sep 2013 - Jul 2014São Paulo, São PauloOversaw the entire sales process from initial client contact to contract signing, including prospecting through cold calls and scheduling, crafting presentations for the Sales Directorate, and actively participating in external meetings with prospects. Compiled proposals and presentation materials for deal defense before the board during weekly meetings.Managed follow-ups and liaised with the legal and finance departments, collecting signatures for the final proposal submission and updating CRM and spreadsheets for client tracking.In addition to sales activities, handled administrative tasks such as booking travel accommodations for client visits and events, and processing reimbursement requests for fuel, parking, and meals.
Vanessa Ribeiro Education Details
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Business Administration And Management, General -
Meio Ambiente
Frequently Asked Questions about Vanessa Ribeiro
What company does Vanessa Ribeiro work for?
Vanessa Ribeiro works for Mypos Portugal
What is Vanessa Ribeiro's role at the current company?
Vanessa Ribeiro's current role is Customer Support | Customer Success | Customer Relationship.
What schools did Vanessa Ribeiro attend?
Vanessa Ribeiro attended Uscs - Universidade Municipal De São Caetano Do Sul, Imt - Mauá - Instituto Mauá De Tecnologia.
Who are Vanessa Ribeiro's colleagues?
Vanessa Ribeiro's colleagues are João Vital, Luís Afonso, Jose Francisco Matoso Da Costa Reis, Gonçalo Bastos De Oliveira, Gilberto Tavares, Joana Barros, Pedro Osório De Castro.
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