Vanessa Robb Email & Phone Number

Thorold, Ontario, Canada

St Catharines, Ontario, Canada

 Liaising with and counseling prospective and current tenants by:  Explaining the eligibility and applications process with potential tenants Assisting with intake, processing, and completion of applications for housing Entering all applications for housing into the housing software (pending, current, and terminated) and maintaining the housing software in this regard Upon homes being allocated, preparing, and managing rental agreements and leases  paperwork specific to collections Ensuring the paperwork with respect to rent and arrears collections are complete Reviewing social assistant rent applications Corresponding with other government agencies for rent coverage for social assistance recipients  Meeting with new tenants, explaining the rental terms and conditions  Providing all tenants with rent receipts, annual receipts, and statements if requested Reviewing and reconciling monthly rents received, money orders and cheques Meeting with tenants, and other service providers to address payment terms for rental arrears as per policy and collecting rental arrears Reconciling rental arrears monthly Pursue rent collections as directed by the Executive Director (ie. Small claims court, Landlord Tenant Board Hearings) File Management inclusive of:  Maintaining filing systems specific to Oonuhseh Niagara Native Homes Inc. owned properties/homes and tenants as per ONNH records management policies and procedures Ensuring all property and lease files are properly maintained and kept up to date Recording of all communication and correspondence and ensuring it is on the appropriate paper/electronic file and is up to date

Hamilton, Ontario, Canada

 A graduate of the Paralegal program at Mohawk College: Extensive education in Small Claims, Summary Convictions, Administrative Law, POA/ Highway Traffic Act offenses, Paralegal Research and Writing and Tribunal cases through mock trials and course content Administrative professional with 12 years of experience  Proven management and training skills Able to meet tight deadlines in a fast-paced environment Excellent communication skills Very confident when dealing with the clients and conflict management Strong understanding of laws and legislation

 Created marketing content for firm Attended court remotely for case adjournments Created mind maps for client files using Miro Correspondence with the Crown Attorney’s office and the Trial Coordinator to schedule CPT’s, JPT’s and request disclosure Assisted with creating client factums Familiar with DivorceMate software Filed documents electronically with Onekey Assisted with preparing client affidavits Managed RingCentral online fax folders Preparation of various family court and criminal court documents Prepared summaries for case law research Prepared client intake documents and assisted in client intake interviews Liaised with various government agencies  General administrative duties

Hamilton, Ontario, Canada

 Performed spa services Created course material to train students and staff on all services offered Taught the Eyelash Extension, Hair Extension, Nail Technician, Brow and Makeup Artistry, Hot Stone Massage, Facial courses Followed city by-laws regarding a commercial business Use of bookkeeping and small business financing software Created marketing tools and web page Supervise and coordinate activities of 4 spa employees in a fast-paced environment  Manage spa operations  Prepared and conducted staff meetings reviewing company policies, performance, new product information, etc. Prepared purchase orders including inventory management, shipping and receiving Created and implemented sales services, spa policies and procedures in accordance with the Employment Standards Act, 2000, SO 2000, c. 41. Provided conflict resolutions to solve customer and staff grievances Created marketing materials for internal advertising Prepared payroll and deduction sheets Prepared cash reports and bank deposits daily Answered customer calls, received and returned messages on a multi-line system Booked appointments with salon booking software  Preformed opening and closing procedures

Hamilton, Ontario

  Performed spa services Created course material to train students and staff on all services offered Taught the Eyelash Extension, Hair Extension, Nail Technician, Brow and Makeup Artistry, Hot Stone Massage, Facial courses Follow city by-laws regarding a commercial business Use of bookkeeping and small business financing software Created marketing tools and web page Manage spa operations  Prepared purchase orders including inventory management, shipping and receiving Provided conflict resolutions to solve customer complaints Created marketing materials for internal advertising Prepared cash reports and bank deposits daily Answered customer calls, received and returned messages Booked appointments with salon booking software  Preformed opening and closing procedures

 Drafting and preparing basic correspondence and legal documents for professional approval/signature Drafting of Affidavits and other court documents  Filing documents with the courts  Coordinating professionals’ schedule including establishing and confirming appointments Office clerk duties such as screening telephone calls, monitoring emails, preparing/sorting incoming and outgoing mail, greeting clients and visitors, preparing beverages for clients General office duties such as photocopying, faxing, ordering supplies, scanning documents and filing. Electronic communications with clients and professionals

Diploma, Law And Security Administration

Aesthetics Certificate, Facial Treatment Specialist/Facialist, Makeup Artistry, Hot Stone Massage, Sugaring

Sugaring Specialist, Sugaring

Secondary School Diploma, High School/Secondary Diplomas And Certificates

Diploma, Paralegal