Vanessa Serna Email & Phone Number

Air Force Veteran, with 8 plus years military service. Bilingual in English and Spanish. Competitive, astute, and dedicated professional, personable, and highly motivated. Experienced in decision-making and proficient in problem-solving within the realm of customer job nominations and assignments. Serving as the primary liaison for clients in the San Franciso Bay Area, I excel in managing all aspects of business communication in the petroleum & marine cargo QA inspection industry.Key Responsibilities:- Communication Facilitation: Foster seamless communication between clients and internal teams, ensuring a clear understanding of client needs and smooth coordination of work processes.- Overseeing Operations: Skillfully manage job nominations and assignments from customers, ensuring operational efficiency and client satisfaction.- Analytical Insight: Diligently analyze client instructions to pinpoint potential operational, ethical, or compliance issues, actively seeking effective solutions.- Contractual Compliance: Collaborate with the Corporate Contract Administrator to address contractual matters and ensure adherence to compliance standards.- Transparent Communication: Maintain open and transparent communication among all stakeholders involved in job assignments, promptly addressing any concerns that arise.- Client Support: Act as the primary point of contact for designated clients, offering comprehensive support and guidance throughout the engagement process.- Data Management: Efficiently compile and organize data provided by inspectors, coordinating with laboratories for analysis, and preparing final reports.- Financial Oversight: Manage accounts receivable balances and maintain accurate records for billing and claims handling purposes.Strategic Collaboration: Collaborate with corporate business development to devise tailored marketing strategies for specific clients.- Operational Excellence: Perform various operational duties, including dispatching and conducting annual performance appraisals, ensuring the smooth functioning of business processes.