Vanessa Simoes Email and Phone Number

• Providing professional and friendly support to guests via chat, phone, and email, ensuring that their inquiries are answered promptly and accurately.• Serving as the first point of contact for guests experiencing check-in, cleaning, maintenance, and check-out issues, taking ownership of their concerns and striving to provide quick and effective solutions.• Performing basic troubleshooting for common requests, such as resetting Wi-Fi routers or addressing other technical issues.• Maintaining a high level of quality and professionalism in all customer interactions, ensuring that guests feel heard and valued.• Ensuring that guests are satisfied with their experience, taking proactive steps to address any concerns or issues that arise.• Maintaining a deep understanding of GuestReady's processes and tools, staying up to date on changes and updates to our systems.• Keeping detailed records of all guest interactions in our internal system, ensuring that all information is accurately documented and easily accessible to other team members.• Being proactive in finding creative solutions to guest requests, using your knowledge of our services and resources to provide exceptional service and exceed guest expectations.

Kitchen and Catering Assistant

Sales, Events and Human Resources trainee

Rooms Division trainee

F&B trainee