Skilled Microsoft Dynamics CRM administrator since version 4.0. Proficient with both functional and technical aspects of Dynamics CRM 365, a demonstrated history of working through system deployment, upgrades, and development.Experienced in customising and configuring CRM, providing 1st and 2nd line support and training to 400+ users across the UK and Ireland.Headline Skills- Develop & Customisation in accordance with business processes - Creating and modifying reports and dashboards for management information.- Providing regular over-view reports and analysis on our data for the organisation.- Managing users and their security and ensuring sensitive information is well protected.- Creating and modifying workflow automation and flows/processes.- Project Management (Inception through to delivery)- Strategic Planning and Cost Reduction.- Excellent business analysis and problem solving skills.- Strong understanding of sales and customer service process.