Vanessa Thompson

Vanessa Thompson Email and Phone Number

Customer Success Account Manager @ Microsoft
Marlow, GB
Vanessa Thompson's Location
Marlow, England, United Kingdom, United Kingdom
Vanessa Thompson's Contact Details

Vanessa Thompson work email

Vanessa Thompson personal email

n/a
About Vanessa Thompson

Positivity, Communication, WOO (Winning Others Over), Inclusiveness and Empathy are my top five strengths, according to Gallup Strengths Finder and I credit these skills with being so successful with over 16 years’ experience in both Channel and Customer Service. I have been told on a number of occasions that my drive, huge amounts of energy and enthusiasm set me apart and give me and the companies I work for an advantage against the competition. I am an extremely loyal person going above and beyond in order to deliver and be successful. I have a canny ability to build rapport with people very quickly, to grow and maintain relationships, which then lead on to trust, sales and retention. My customers and colleagues know they can rely on me completely and when I say I am going to do something for them; I do it. I am very much a team player with a happy team and happy customers' top of my priority list, however, I also have the confidence to work on projects on my own if and when needed.I am also passionate about Women in Technology and sit on the board of POWER - Professional Organisation for Women's Empowerment at Rackspace. It's so important in the IT vertical that we concentrate on the education and development of women so as to retain their talents and attract more women to the industry. Specialties: Relationship building and maintenance.

Vanessa Thompson's Current Company Details
Microsoft

Microsoft

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Customer Success Account Manager
Marlow, GB
Website:
microsoft.com
Employees:
231118
Company phone:
0124 415 8000
Vanessa Thompson Work Experience Details
  • Microsoft
    Customer Success Account Manager
    Microsoft
    Marlow, Gb
  • Microsoft
    Principal Customer Success Account Manager
    Microsoft Dec 2021 - Present
    Redmond, Washington, Us
  • Rackspace Technology
    Chair Of Operations, Power
    Rackspace Technology Oct 2020 - Dec 2021
    San Antonio, Texas, Us
    I sit on the board for POWER at Rackspace (POWER is the Professional Organisation Of Women Empowerment at Rackspace) where we focus on creating a community where women can thrive and drive greatness, together. I am super passionate about developing women already in the IT industry and attracting new talent.
  • Rackspace Technology
    Enterprise Customer Success Manager
    Rackspace Technology Mar 2018 - Dec 2021
    San Antonio, Texas, Us
    I manage a strategic portfolio of Enterprise customers' working alongside a Lead Engineer and an Account Director. I am responsible for continually developing and strengthening my customer relationships through pro-active and personable interactions. I engage regularly with key stakeholders within my accounts to aid in account development and negotiation, relying on my commercial and business acumen to plan transformational projects, creating programs, understanding the customer's strategic goals and ultimately all to achieve business objectives and strategic direction for both the customer and the company I work for. I am the first point of contact for any escalations, queries or concerns. I believe providing strategic leadership with Enterprise customers' is key both pre-and post-sales, enabling the highest level of support, as well as close collaboration for road map planning and future forecasting.
  • Siteimprove
    Partner Manager, Uk And Ireland
    Siteimprove Oct 2017 - Mar 2018
    Bloomington, Minnesota, Us
    • Data driven strategic planning with C-level executives leading to increased partner recruitment of 40%• Re-structured and created new partner program for EMEA and APAC• Providing market research to identify key partners and help customers expand into Analytics, Quality Assurance, SEO and GDPR aiding with grown in these verticals
  • Macquarie Telecom Group
    Strategic Alliances Manager
    Macquarie Telecom Group Nov 2015 - Apr 2017
    Sydney, Nsw, Au
    • • Built and managed strong strategic alliance relationships with C-level vendors such as: Cisco, VMware and Dell EMC; and Systems Integrators TCS and Capgemini; creating and maintaining a long-term, scalable channel model• Achieved 154% target between January 2016 and April 2017• Hybrid Channel Sales role, managing an enterprise pipeline and running the sales cycle end to end• Negotiated partner contracts, working with legal teams to overcome challenges• Focused on Cloud Services, creating ‘Offerings-as-a-Service’ and monetising products within portfolio• Pipeline reviews with key stakeholders from both Macquarie and my partner network, driving capacity planning, best practices, setting expectations, ultimately ensuring accountability and accurate forecasting• Developed, implemented and articulated business plans for each partner, consisting of a marketing plan (including Marketing Development Funds), skills development for sales and ultimately driving implementation of commitments and goals
  • Rackspace, The #1 Managed Cloud Company
    Channel Development Manager
    Rackspace, The #1 Managed Cloud Company Jun 2015 - Sep 2015
    San Antonio, Texas, Us
    • Rackspace leadership asked me to run this Channel project for them in the lead up to our move to Sydney• Re-activated 32 partners met face to face in three months; generating on average ten opportunities per month for pipeline• Developed, implemented, delivered and filmed the Channel engagement strategy training for Rackspace International sales teams in UK, Benelux, Hong Kong and Sydney; enabling the Rackspace sales teams to identify, recruit and onboard partners, choosing the appropriate partner program• Ensured partner satisfaction, resolving any road blocks, such as compensation issues, filling in educational gaps with training, developing strategic go to market strategies with key partners and securing future pipeline for Rackspace. Happy partners work on joint opportunities and together we succeeded
  • Rackspace, The #1 Managed Cloud Company
    Business Development Consultant
    Rackspace, The #1 Managed Cloud Company Sep 2014 - Jun 2015
    San Antonio, Texas, Us
    • Worked closely with customers and partners on their Rackspace strategy, ensuring they understood our value, leading to both retention and growth, focusing on new footprint and cross sell opportunities across the Rackspace portfolio• Ensured customers and partners viewed Rackspace as an extension to their own teams, • Managed key stakeholders within the businesses, setting expectations, being firm but fair and ensuring the best outcome for both the customers / partners and Rackspace
  • Rackspace, The #1 Managed Cloud Company
    Channel Business Development Manager
    Rackspace, The #1 Managed Cloud Company Apr 2012 - Sep 2014
    San Antonio, Texas, Us
    • Head hunted by Rackspace to manage partner / value added reseller, Softcat• Created and delivered monthly product training for the 400 Softcat sales reps, across 3 office locations• Organised and ran single largest launch day at Softcat HQ with leadership from both Rackspace and Softcat in attendance, with glowing written feedback from Rackspace VP and 27 opportunities generated• Implemented strategic business plans with C-level stakeholders from Softcat, focusing on skills training, marketing and generating opportunities for our sales forces to work on collaboratively• Created and re-launched the partner programme globally alongside our US counterparts; including structuring partner benefits, targets, requirements, incentives and legalities• Increased Channel revenue from 12% to 25% in less than 12 months; overachieving stretch target by 5%• Achieved 119% of annual partner activations target in only 7 months, 656 of 550 partners• Wrote quarterly for the Channel newsletter, aiding in educating and informing our partners and Rackers• Created and delivered strategic channel training on new partner programmes for Rackspace International - Supporting UK, Benelux, Hong Kong and Australia• Negotiated strategic partner contracts, working with our legal team, C-level partner contacts and our Enterprise account managers• Developed joint go to market strategies, including organising events, case studies and training
  • Intercept It
    Partner Account Manager
    Intercept It Mar 2011 - Apr 2012
    London, Gb
    • Built and maintained strong relationships with around 300 sales people onsite at Softcat Marlow, Manchester and London, generating opportunities and working towards business plan goals• Integrated well into the Softcat team, gaining their trust and respect, leading on to great customer engagements and wins• Solely grew the pipeline from £400k to over £2.5m
  • F-Secure Corporation
    Channel Manager
    F-Secure Corporation Feb 2009 - Mar 2011
    Helsinki, Fi
    • Promoted by Finnish headquarters to solely manage partners across UK and Ireland• Identified Top 25 partners in Anti-Virus, successfully on boarded 11 new partners with a 44% conversion rate; increasing annual partner revenue by 15% • Launched our sole distribution partner in 2010, negotiating the contract, training their teams and finding new partners to onboard; driving opportunity generation and closed/won business• Used my relationship building skills to retain customers’ and renew their contracts; used my ‘out of the box thinking’ to identify new business opportunities, cross sell and up-sell
  • F-Secure Corporation
    Account Manager
    F-Secure Corporation Oct 2005 - Feb 2009
    Helsinki, Fi
  • F-Secure Corporation
    Administrator
    F-Secure Corporation Jul 2005 - Oct 2005
    Helsinki, Fi

Vanessa Thompson Skills

Partner Management Customer Retention Customer Service Channel Partners Cloud Computing Sales Presentations Crm Relationship Building Sales Operations Building Relationships Solution Selling Enterprise Software Customer Satisfaction Strategy Business Development Managed Services Calm Account Management Partnerships Saas Sales Process Relationship Marketing Client Relationship Building Employee Training Sales Management Multi Channel Marketing Partner Relations Partnership Development Group Presentations Training And Development Fun Friendship Maintaining Business Relationships Cross Functional Team Leadership Direct Sales Pre Sales Professional Services Business Planning Storage Leadership Cold Calling Software As A Service Customer Relationship Management

Vanessa Thompson Education Details

  • Dr. Challoner'S High
    Dr. Challoner'S High
  • Dr. Challoner'S High School For Girls
    Dr. Challoner'S High School For Girls

Frequently Asked Questions about Vanessa Thompson

What company does Vanessa Thompson work for?

Vanessa Thompson works for Microsoft

What is Vanessa Thompson's role at the current company?

Vanessa Thompson's current role is Customer Success Account Manager.

What is Vanessa Thompson's email address?

Vanessa Thompson's email address is vt****@****com.com

What schools did Vanessa Thompson attend?

Vanessa Thompson attended Dr. Challoner's High, Dr. Challoner's High School For Girls.

What skills is Vanessa Thompson known for?

Vanessa Thompson has skills like Partner Management, Customer Retention, Customer Service, Channel Partners, Cloud Computing, Sales Presentations, Crm, Relationship Building, Sales Operations, Building Relationships, Solution Selling, Enterprise Software.

Who are Vanessa Thompson's colleagues?

Vanessa Thompson's colleagues are Minye Sat, Fatim Keita, Rady Bass, Jagraj Singh, Blake Wood, Erik Hofgaard, Thomas Jeffersonn.

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